The Roof Whisperer

Our roof started leaking into our kitchen on a day of heavy rain. I called The Roof Whisperer who sent Arthur over the next day to inspect the roof and provide us with a quote. He was friendly, polite and efficient. He quickly figured it was the fasteners for our pool solar panel system up on the roof that were causing the issue, explained what they'd do to fix it, said that a crew could come over the next day to fix it, and provided the quote. Next day the crew came and fixed the issue in just a couple of hours. I was happy with the service and glad it didn't turn out to be anything bigger.

Unfortunately for us, we had a horrible experience with the contractor that did the renovation in our house. As a result, we were left with many things that needed to be fixed; among them, a section of our house's eavestroughs and downspouts. This is, as you may understand, an small job (in comparison with bigger jobs) and it was very difficult to find a contractor that would care to fit us in their schedule. Thanks to God, Arthur, Flori and Jane got back to us and now, the problem - that could have ended becoming a "big" problem if not addressed- is resolved. We definitively do recommend The Roof Whisperer. They do "care" and their work is the one that you would expect from great professionals. Thank you to all of you!!

We replaced our old tar and gravel flat roof after Arthur wisely informed us it would not be possible to patch its leaks with accuracy. I appreciated his honestly and expertise in consultation -- these qualities can be rare to find in the roofing industry and are worth their weight in gold from the perspective of a home-owner. The project was a big one but The Roof Whisperer was up for the task, and did an excellent job replacing the new flat roof, removing a crumbling chimney and fixing a second one, and replacing the flashing on two skylights. It took a while but their crew kept a clean and orderly work site, and returning to address fine details with integrity.

I used Roof Whisperer to replace a large broken skylight. I began experiencing leaks in surrounding ceiling not long afterwards. I had them come back and Arthur told me I needed an entirely new roof (in a 6 yr old house) They never got back to me with a quote and I had 2 other companies come in and look at our roof. All the reports were that our roof was of the utmost top quality and in fantastic condition but that the issue was that the skylight that had been installed was too large for the space and the Roof Whisperer had thrown in some crappy workmanship to hide this fact and we were getting tons of water leaking in through it. On top of that they installed a large, flat skylight on a flat roof, with no attempt to build a proper curb to create an angle so that the water would run off and not leave stains and dirt. Not only did they do a horrible job with the skylight install, but when I had them come back months later (not knowing any of this yet) to address my leaks Arthur tried to sell me on a 10 day job of a complete roof replacement that was in NO WAY NEEDED and also wouldn't have fixed their botched job to begin with!

I believe this company did a very good job. They showed up on time, and were professional in all interactions. With the heavy rains and high winds we have had lately we experienced no issues or problems so it was very reassuring to know we had this work done.

Worst experience ever! Stay away from Authur, replacement of my roof was delayed again and again, they finished half of roof and took them almost two weeks to come back and finish the other half. I can't get response for days and they forgot to replace one of the skylights. And tried to jam it on me by arguing it wasn't part of their quote, it took a number of angry emails before they came back to replace the skylight.

I can't believe they have so many positive ratings based on my experience. Maybe they have new staff or something. Either way, owners beware!

We do thank Arthur and his team greatly for taking care of this issue for us.
Five years ago we had an extension done to our home and bit by bit we have been finding things that either were not tackled properly of were not tackled at all...One of them being the venting of our two second floor bathrooms to the exterior. We recently realized that they both were venting into the attic and that there was no connection to the exterior which could have caused a major problem (condensation etc...).
I have to say that nowadays, finding a contractor that gets back to you for, let's call them, "minor" issues is a "task" in itself so, we were not only pleased that Arthur got back to us but also because the job was done perfectly and because, for Arthur was not only matter of fixing this problem for us and "leave" he, actually pointed at yet another issue that needed to be addressed (one of our downspouts) of which we would have had no idea if it were not because Arthur showed it to us...
Arthur even took down a big branch of a tree that got caught in the latest wind storm we had in Toronto. The branch was so up high that we couldn't have been able to reach it...Arthur helped us also with this...
So, for anyone out there, Arthur and his team were great and so was Jean who will answer all your questions over the phone!!

After 20 years I needed my shingles replaced. Arthur was recommended to me and he and his crew did a great job. While everyone else was "too busy" from a recent wind storm (2 months previous) Arthur quoted quickly and did the job within a week. When they left, you would never have known they had been there! This is a higher-end company that does really good work but charges a reasonable price. In future, I won't use anyone else.