- Approximate cost of services:
- $129.90
- Company Response
you were advised that (*No warranty coverage if issue is related to the installation or misuse) by us and the manufacture if you note on the invoice that you posted the pic of it is noted on the bottom of the work order
the technician left you a work order stating what he had found
in this case no issues with washer it was working fine
the manufacture will not pay for these calls which is why you were advised by us and manufacture what is not covered
the reason you were left a work order with no amounts is this is a tenant/landlord situation and it is not our decision to decide who's paying for the service
once we are informed then the bill is processed
if you have an issue with what is covered by the manufacture you will have to contact the manufacture
now at this point i am assuming i am speaking with the tenant
if so not only were you advised, you supplied us with the visa before trip
you can always check with the owner to see if they are willing to pay for a customer education call or call the distributer 1 (800) 361-0799
if either of them wish to cover the cost of the call i have no problems refunding the charges
i do apologize if you found our receptionist short or rude
when distributer advises ahead of time, we advise before service, it is on the work order in black and white
and then we get a phone call after the fact we try to explain again unfortunately if you did not understand the procedure with as much notice as we can provide before the service usually we try and keep the calls down to under 30 min after that there is nothing new we are going to be able to input to help you understandps everything thing i have written here is just a repeat of what the receptionist has advised you on your last phone conversation ,also our receptionist is not racist as you inferred
she can not see over the phone she has tried her best to explain the situation
i show 5 emails sent out regarding invoice your #15217
i can not attach due to privacy laws
with your permission i will post these for you to seethanks for your input
ian