McKenna Plumbing and Heating Ltd. repaired our Novatek Metermatic water softener which they had earlier installed. McKenna invoiced me $150.74 parts and labour for a repair which was covered under the warranty. I paid the bill promptly, not realizing the repair was covered under warranty.
McKenna's repair did not fix the softener. McKenna didn't respond to three phone messages I left over the next week saying that the repair had failed and asking if they would look at it again. No response. Finally, I hired another plumber who diligently repaired the softener, and who referred us to Novatek who confirmed that the earlier McKenna repaired was covered under warranty.
I contacted McKenna by letter on 2 February 2012 asking that they refund the $150.74 for the warranty repair, and providing them with a copy of their original installation invoice, the Novatek warranty and the repair invoice dated 15 November 2011. I have received no response from McKenna.
- Approximate cost of services:
- $150.74