Ontario Consumers Home Services

I wish I could give them less than zero!!! These people came to us as we were moving into our new home, we were right in the middle of unloading the moving van, I mean really! They couldn't have waited a week until we had settled in a bit? We came from an older home where we had an oil furnace and an owned hot water tank. They led us to believe they were with Enbridge! Sadly we were like sheep, and they caught us in a weak moment, moving after 22yrs in the same house was just a tad stressful. My husband showed them in, they looked at the equipment and suggested we go to a smaller tank to save money. Now I totallly blame myself, it's the old adage, "don't sign until you read everything" . Well they came back 2 days later with the new tank, changed it, and had us sign what we now know was a big mistake. The total payments are $2,158.80, but the fine print (AND THERE WAS TONS OF IT!) on the back says that if you want to buy out, you owe the cost of the equipment based on fair market value PLUS the outstanding monthly payments. That is huge!! At our old house, we bought a hot water heater from one of the big box home reno stores for $500. and it came with a 6 year warranty! This was approx 8 yrs ago, and we never had to have it serviced. If I could go back I would have never let these people in the door. Of course, they called 2 weeks later to see if we were happy, and after finally having time to look at the situation, I told them I was not and how do I cancel? "sorry ma am' you had 10 days to cancel, that time has gone by" If they were truly concerned whether or not we were happy they would have called within the 10 days, but they didn't, they called after the window of opportunity to cancel was closed.