Update to reviews below:
My initial review was favourable and my update was unfavourable. Since then, my experience has been very good.
They responded very quickly and effectively to a repair issue. At the same time, they identified an installation issue which I haven't notice. They quickly addressed this issue. They rectified my concerns about the initial transition billings. The contacts I have had with the company were professional and they are clearly proud of the company. I would recommend this company to anyone considering a new water heater. Buyers should note that the terms of the various suppliers vary considerably, especially in relation to the term of the commitment and the flexibility in a later change of supplier. I was satisfied with this company's terms.
I previously wrote the review below. Since then, I have had a poor experience. They handled the transition with my former supplier was poorly handled by them (through no fault of my previous supplier). The transition should not have involved my participation and, in the end, I was overcharged about $75 and were unresponsive to my complaints, including a letter to the CEO. Based on this, I have revised my rating from 7 to 2.
Original review:
While their door-to-door sales strategy is quite aggressive, I found the terms reasonable and they were responsive to my concerns. Their approach is not quite as aggressive as a competitor that tried to sell me and their terms are better than the particular competitor's. The installation was done professionally.
- Approximate cost of services:
- $27.00
- What could this company do to improve their services?
- Fix their transition arrangements with other suppliers.
- Any advice to offer fellow homeowners facing a similar project?
- Compare the various suppliers as to the termination rights. You'll need your magnifying glass.
- Company Response
Good morning Mr. Tarshis,
We apologize for the inconvenience you experienced. We are actively auditing company processes to ensure that upgrading your water heater with Ontario Consumers Home Services is smooth and simple. We would like to take this opportunity to go over your account so that we may address your concerns. Please contact our customer care department at 1-866-883-9121 and request to speak with Danielle, our Quality Assurance Manager, at your earliest convenience.