This is the worst customer experience I have ever had. Jason is my sale person and it is impossible to get him on the phone or reply to emails. I bought the items 5 months before my closing days. My delivery was eventually delayed. When I finally had an appointment and waited the whole morning for them, they sent me the wrong item.The correct item never came and showed no sign of tracking. It took me multiple emails and get the builder involved to get Jason to replace me with another stove from their own inventory. I couldnt buy it elsewhere or I'd lose the builders credit. While the replaced stove has lower price than the original one, it took me another battle to ask for a refund of the balance I paid. Guess what, he offered me a wrong refund amount, even when I still have the receipts !! I refused and customer service called me anyway to arrange refund of the unjustified amount. Wow !!
- Approximate cost of services:
- $5,500.00