Kitchen, island and 3 bathrooms- countertops
My review on Provincial granite in Mississauga.
This was a horrible experience.
This business lacks professionalism in every sense of the word.
The quality of work can be seen in the pictures attached.
They switched some of the product without consulting with us and they felt they were in the right for doing it, it is mind boggling that they are still in business behaving in this way. The owner wrote me an email telling me we had spent too much time on the issue, what????
The customer is not happy because they are not getting what they were quoted on? And the the customer basically doesn't matter.
Provincial also put a finish on the island stone that caused a strange film build up on it. We had to have 'warranty' work done on it before we even had the chance to use it.
I do NOT recommend Provincial. Stay away from them.
- Approximate cost of services:
- $12,000.00
- Company Response
Firstly, the subject job was done under the leadership of a General Contractor with whom we have worked on several projects for the last 5 years. This review is not from the GC or the home owner but by someone else. The GC had undertaken the full house renovation and the countertops were subcontracted to us. Why would the GC risk recommending our company if we were unprofessional and the experience was going to be horrible dealing with us. BTW, the dealing started in Aug 2016, the Contract was entered into in Nov 2016 and the job completed in phases in Dec 2016 & in the 2nd week of Jan 2017. Why would anyone continue to deal with a company for 3 months and then enter into a contract if their experience is being horrible? 3 months is good enough to know if the company you are dealing with is good or not for your project. So why would you enter into a contract after 3 months and continue to deal with the company for another 2 months till the completion of the job in Jan 2017, wait another 2 months to put in a review that your experience was horrible? It doesn’t make sense.
We are still working with the GC on other projects & that is because we are always on schedule and do good work. Why would he continue to work with us if we did not live up to our work?
We understand that renovations are stressful and overwhelming, but it is not fair to use Homestars and other similar sites to vent your frustration. Anybody can put in a review on Homestars, all you need is a valid email.
As you see, the subject says kitchen, island & 3 bathrooms - countertops, but the picture posted is of the dap showing on the backsplash piece that the painter has missed painting. How about some actual pictures of the kitchen, island & the vanity countertops that we did?
We also supplied the sinks for the countertops. The sinks requested were all size specific for this project & ones that were in their budget. We quoted & supplied the exact size sink that was requested & was in their budget too. We did not quote on any branded product like Kohler or Blanco or Franke as it was not in their budget. As far as we know we haven’t switched any products.
Finally, the solution used on the quartz island is a recommended product by the quartz & stone industry to enhance the surface. We are unaware of any ‘warranty’ work that was needed because of this application.
It is sad that these websites allow people to use their sites as a venting tool.