Jan. 2014: This is the worst flagstone job I have ever seen!!! It has only been 3 months since the job was completed and there is an area at the bottom of a column that has cracked all the way around and pieces of concrete are falling off. I could not believe my eyes!! Not only that, but the material used (the flagstone) is rough and uneven. Joel never showed us a real sample before we agreed to hire him...he gave us his word that the materials he uses are the best and that his employees are top notch. Well I can tell you for a fact that his word is BS!! The guys he says are the best installers did a terrible job. There are areas where water puddles up on the porch because the stone was placed so uneven and the joints between the stones are so thick and uneven too. The unevenness of the porch is a falling hazard for a disabled person like my mother. Not only that, the product (flagstone) is so rough and there are areas where the flagstone is damaged. This was all relayed to Joel initially who said he would rip it all out and replace it with a cheaper tile for my mom in the spring 2014 (after I complained about it to him several times). But now, after seeing this most recent cracking all around the column, I have asked for a complete refund (through voicemail) as we do not want Joel or his employees to ever do work for us again. I asked Joel to get in touch with me otherwise I would write up a truthful review about his company. He has NOT contacted me and I'm certain he never will. Please, save yourself the misery we are going through and hire professionals with references who show you an actual product sample and give you addresses of homes you can visit to inspect their work. I can't believe we got had!!... Joel knew my mom was a recent widow but I guess he and his employees thought they could take advantage of us because we are just women after all.
I am incensed beyond belief. If I am allowed to add pictures to this review I will so you can all see what I am saying is the truth. Please save yourself some misery. Find a reputable contactor as this company is not!!
And by the way there is another NEGATIVE review on PW Stone (similar to mine) but it is listed under a different page (so punch in Toronto in the area section and then click search for PW Stone). I have asked Homestars to fix this issue, as both negative reviews should be on the SAME page, because if they were, PW Stone’s rating would be much lower. They promised to fix it but it has been months now and still no fix.
July 2014: Joel of PW Stone has not contacted us even though he informed the BBB he would do so as soon as his office reopened in the spring. So here is my poor widowed mother left with an exterior home in shambles. And to say that she cries about it is an understatement. There is a thing called karma and I truly believe that scum like Joel will reap what they sow...no doubt about it...it will happen to him tenfold.
Actually, all the concrete fell off one of the bottom columns after posting this original review...see pics below... the other column is now cracking as well...
- Approximate cost of services:
- $1,200.00