We had our steel garage door installed in May of 2016 and we get many compliments on the appearance of the door. Unfortunately a manufacturer's defect occurred in January and we had to have service work done in order to keep the door operational. The service call was prompt, efficient and friendly - I believe it was Jim. Melissa from their service department followed up immediately and once the replacement panel was received initiated a call to us and again arranged for the top-notch service from Jim; at no point did we have to chase down resolution to this matter. In fact, Jim called us to see if he could come to the appointment ahead of schedule - amazing!! This flaw could not have been anticipated so the service we received after the fact was exceptional. Based on our experience with Melissa and Jim we would recommend this company without hesitation. Their service is superb.