Stay far from this company!!!!!
July 4th, the service technician advised me that a part needed to be replaced. After reassuring me that the machine was well worth repairing I had him order the part and paid for it ($647.97)
July 11th the part was installed but didn't seem to solve the problem so another part needed to be ordered (274.45). Again I asked whether it would be worth it and got the same response (this was a Miele washing machine which are quite costly to replace)
What followed was an extremely tedious process to get the company to address the situation; multiple calls that were not returned and no updates provided.
Finally on Sept 6 the part had arrived and was going to be installed.
When nobody had shown up or contacted me more than one hour after the appointment window had expired I called the company.
I was advised that the technician would be there in 10 min.
45 min later he calls me with the message that they had received the wrong part and that he was rescheduling for Saturday Sept 10th.
Within 5 min during that visit it was determined that it still wasn't working and that the machine was irreparable. He left in a hurry with the comment that I would be contacted on Mon re: a refund.
By Wed I called to get more info and I was told that I first needed to pay the balance (274.45) before an assessor would be sent over to look at the machine and decide if a refund would be awarded.
BTW: On Sat. Sept I had purchased a new machine which had been delivered on Mon Sept 12th and the old machine had been taken away (who has room for 2 washing machines?)
The bottom line: I never heard back until I called Sept 26th and was told that I did not qualify for a refund since the parts had been installed!!
Had I known that I would have suggested for the technician to remove and take them before he left.
This company lacks customer service and communication of policy between head office and service department
- Approximate cost of services:
- $77,957.00