JPS Furnace & Air Conditioning

Heating & Air Conditioning
Calgary AB T2G 1Z1
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Heating & Air Conditioning
JPS Furnace & Air Conditioning
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88%

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Reviews for JPS Furnace & Air Conditioning

Average customer rating:
9.1 10 (103 reviews)

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engj
engj
1 review Calgary, AB
10/10

Great Service and Expert Technician

Ive had the pleasure of dealing with JPS a couple times now. Devon is an extremely dependable and professional technician. Made some significant upgrades to our dual thermostat situation and really appreciated Devons insight. Were very happy with the work and would highly recommend Devon and JPS!

Approximate cost of services:
$1,600.00
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Bigguy1
Bigguy1
1 review Calgary, AB
0/10

Customer service

These people talk a good game but do not follow up with service,they send out apprentice tradesmen on there own who dont seem to have a clue about what they are doing. They give a bunch of double talk and tried to tell me that water can run uphill???

Approximate cost of services:
$4,000.00
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Bibi in Calgary
Bibi in Calgary
17 reviews Calgary, AB
10/10

Excellent and Meticulous Work and Follow-up

We recently moved into a new-to-us home that had a very old and rusty air-conditioner. When we decided to replace it, we decided to get quotes on a heat pump, also, since a heat pump functions to both heat and cool.

JPS gave us quotes on a few different options, including installing a Daikin air conditioner or a Temp Shift Heat Pump that would work in conjunction with our existing furnace. There was a $360 difference in cost, so we decided to go with a heat pump. (Note: this isn't exactly an apples-to-apples cost comparison, as Daikin is a more premium brand. However, Daikin allows a hybrid heat pump/furnace installation only with a Daikin furnace, and our existing, non-Daikin, furnace is not that old.)

So, anyway, it seemed like a no-brainer to us to go with the heat pump, which is more efficient than even a high-efficiency furnace, and keep our furnace as an auxiliary system for when the temperatures are well below freezing or we want to raise the temperature very quickly.

The installation was smooth and very well done (according to the electrical inspector). We also got a new thermostat which is very smart and can be set to switch from heat pump to furnace, depending on which would be more efficient for the conditions. The thermostat installation did require a couple of extra visits to get it working optimally, because it is a new model of thermostat with new features. I appreciated that JPS made sure to come back and get everything set up perfectly.

The installation also included a cleaning of our ductwork and our existing furnace, to make sure everything would be functioning at its best.

Without exception, everyone I dealt with at the company, from the sales rep, to the installers, to the supervisor, and to the duct cleaner, was friendly and helpful. It was a pleasure to deal with this company.

I'm also more than pleased with the heat pump, which we've had for four weeks now. The heating in the house is more even and comfortable, room to room, and less dry than with just the furnace.

I almost didn't give this company the 10/10 it deserves, though, because of the many requests they sent me to do reviews. Every single time I received a visit from the company for any reason (a total of 5 visits), as well as when I called the company with questions, I received requests both by email and by text to do a review (on different platforms other than HomeStars). When I didn't do a review right away, I'd get another set of requests a few days later. Between emails and texts, this was TWENTY-FOUR review requests, which I feel borders on harassment. I'm sure I'm not the only person who is tired of being constantly asked to spend our time and energy doing reviews for literally everything. (I've even been asked to review toilet paper purchases!) I DO like to write reviews for major purchases, and had always intended to do a review of this one, anyhow, but....

I do hope that the company will reconsider how and how often it solicits reviews, because it was an excellent experience otherwise.

Approximate cost of services:
$9,600.00
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Company Response

Thank you so much for taking the time to share your detailed and thoughtful review about your experience with JPS Furnace & Air Conditioning. We are happy you had a positive experience with our service and team.
We sincerely apologize for the overabundance of review requests you received. Your feedback is incredibly valuable to us, and we understand how excessive requests can be overwhelming. We are grateful for your patience and will certainly take your comments into consideration to improve our communication strategy moving forward.
We appreciate your understanding and support, and we are grateful for the opportunity to serve you. Thank you once again for choosing JPS Furnace & Air Conditioning

George L
George L
1 review Calgary, AB
10/10

Furnace inspection and maintenance

Booked our annual furnace inspection and the technician, Charles R. arrived on time was professional and personable. JPS has been excellent to deal with every time.

Approximate cost of services:
$0.00
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Company Response

Thank you so much, George, for leaving us a review! We are happy you had a positive experience with our service and team. Your feedback is incredibly important to us. Thank you once again for choosing JPS Furnace & Air Conditioning. We look forward to serving you again in the future!

twolabs from Calgary
twolabs from Calgary
5 reviews Calgary, AB
10/10

New Furnace

Last week we had a new furnace installed. We went with JPS after having 5 other estimates. They were not the cheapest but we felt the most comfortable with JPS after Jay came to our house and did a thorough check on our current furnace, our chimney and our A/C unit. He took the time to explain their installation process and the Daikon furnace. Jay responded to my questions on his vacation. James, owner, was flexible and the installers were professional and cleaned up at the end of the installation. I would not hesitate to recommend JPS. Thanks for a seamless process. R & J.

Approximate cost of services:
$8,500.00
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Company Response

Thank you so much for leaving us a review! We are happy you had a positive experience with our service and team. We truly appreciate your recommendation and are delighted to have met your expectations. Thank you once again for choosing JPS Furnace & Air Conditioning. We look forward to serving you again in the future.

10/10

AC unit install

JPS installer Ati is very knowledgeable and dedicated to customer service and satisfaction. Ati did a great job installing my AC unit. Much appreciated!

Approximate cost of services:
$9,000.00
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Company Response

Thank you so much for taking the time to leave us a review. Your feedback is incredibly important to us. Thank you for choosing JPS Furnace & Air Conditioning and we look forward to the opportunity to serve you again in the future.

Private User
Private User
Private User reviews Calgary, AB
10/10

New furnace and A/C installation

From start to finish, the company demonstrated excellence and I would recommend to family and friends. The salesperson was so professional and the installers were careful, experienced and patient in explaining new equipment. They went over and above what we expected. Refreshing.

Approximate cost of services:
$17,000.00
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Company Response

Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that our team was able to provide you with excellent service from start to finish. It's always our goal to exceed our customers' expectations, and we are delighted to know that we were able to do so for you. We truly appreciate your recommendation to your family and friends. Thank you for choosing JPS Furnace & Air Conditioning, and we look forward to serving you and your loved ones in the future.

Etienne
Etienne
4 reviews Calgary, AB
0/10

Charge for things not done, doesn't have the right equipment, and more

Multiple issues.

Had them trouble shoot into a defective airconditioner, at which time i think the technician did a reasonable job, including cleaning out the airconditioner condenser using the hose. At that time he said an air compressor would work better, but he didn't have it with him as i asked for trouble shooting, not service. ok...

I then scheduled a service for the other airconditioner and a duct cleaning, including a vent to a spare dryer.
- They showed up without an air compressor and made no effort to clean the airconditoner condenser because of that. I cleaned it myself later and it certainly needed it.
- The vacuum they use for the duct cleaning was small and plug into a regular outlet...not nearly the power the vacuum trucs have. The person doing it was in an out in a couple hours. I subsequently had another company clean the vents again which took him 7 hours, and he showed me the original renovation debris JPS did not get out. They also didn't didn't even have access panels where they were supposed to.
- They also charged me to clean a dryer vent. I questions whether they actually did it later and they assured me they did. when i had the ducts cleaned subsequently i asked the other person to check it again and it was clear it was never cleaned. I was not able to use the dryer between those cleanings because of that (it's a spare dryer...).

In short, they do a shotty job, don't show up with the right tools for the job, charge for services not rendered.

Approximate cost of services:
$1,000.00
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Private User
Private User
Private User reviews Calgary, AB
8/10

Furnace repair

FURNACE STOPPED WORKING.
Called Sun - came on Mon and fixed it plus added some stuff (water saver on Humidifier).
Explained what had gone wrong.

Approximate cost of services:
$1,000.00
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Cindy S.
Cindy S.
10 reviews Calgary, AB
10/10

Humidifier repair and install water saver

The technician was great. He repaired and explained the humidifier problem and installed the water saver. As members of the JPS Care Club we are very pleased with the service we receive.

Approximate cost of services:
$200.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about JPS Furnace & Air Conditioning

JPS Furnace and Air Conditioning is a locally owned and operated business right here in Calgary. For almost 20 years JPS Furnace has been serving Calgary and the surrounding communities with top-of-the-line home comfort solutions and services.

With a fully operational showroom, the only one of its kind, JPS Furnace offers you the unique opportunity to "Hear It Before You Buy It"
We guarantee all of our products and services with some of the best warranties in the industry and our team of professional technicians are some of the best rated in the city!

Our promise to you is to offer an unbeatable customer experience, and with thousands of positive reviews to back us up we'd call this a success!
No matter your HVAC needs, a new furnace, an air conditioner repair, or a simple duct cleaning. Trust JPS Furnace and Air Conditioning.

CATEGORIES
Heating & Air Conditioning and Duct Cleaning
PRODUCTS
Furnace, Air Conditioners, Humidifiers, Air Purifiers, Air Cleaners, Duct Cleaning
SERVICES
Furnace Replacement, Furnace Repairs, Furnace Maintenance, Air Conditioning Installation, Air Conditioning Repairs, Air Conditioning Maintenance, Condo Air Conditioning, Duct Cleaning, Humidifiers, Air Purifiers and Cleaners & Hot Water Heaters 12 Years Full Parts & Labor Warranty - Free Estimates - Financing Available
BRANDS
Daikin/ Carrier / Lennox / York / Trane / Goodman / Amana / Coleman
STYLES
Furnace / Air Conditioning
SPECIALITIES
-6-Time Consumer Choice Award Winner. 2021 -24/7/365 Days a year emergency service! -Calgary's Longest 12-Year Warranty -Supporting Calgary Humane Society
WEBSITE
https://www.jpsfurnace.ca/
YEAR ESTABLISHED
2004
NUMBER OF EMPLOYEES
80
RETURN POLICY
2 Year on equipment only
PAYMENT METHOD
Cheque ,Visa, Mastercard,
LICENSES
Certified
MEMBERSHIPS
After Care Club
LIABILITY INSURANCE
Yes
DIPLOMAS
Gas & Refrigeration
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Call for flat rate pricing
BONDED
Yes
PROJECT RATE
Call for pricing
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Life Time 99 year Unit Replacement
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.