Master Drain & Water Works

I called Master Drain and Water Works on the Saturday of a long weekend. I called other companies, left messages and only one other company responded, but could not come until Tuesday at the earliest. Vitaliy answered the phone and the service man came 2 hours later! he fixed everything, quickly and was neat and efficient. And the job was $100 less that the quote for the other company coming after the long weekend! Thanks to Vitaliy and Volodymyr, my kitchen is serviceable again. They will be my plumbers everytime!

I chose to work with Vitaliy for several reasons. His quote for the work was competitive and his reviews are excellent, however it was the ease of communication that sealed the deal. And I was thrilled with the result. Vitaliy explained the work to be done clearly, responded to every email promptly and was true to his word about scheduling. His team was also very personable. The work was done surprisingly quickly. Digging was both inside my basement and outside. They made sure to inflict the least amount of damage possible despite the rainy weather. Both areas were carefully cleaned up. I highly recommend Vitaliy and his crew.

This job required that our front lawn be dug out to replace the plumbing line out to the city. The team worked quickly and efficiently, and by the time they had finished, it honestly looked as though the giant hole had never been there. They took great care to keep the grass intact, to clean all remaining dirt and to sweep the front walk way (bottom right corner in photo -- grass was removed, about 4x4, 6ft deep). They were also friendly with our neighbours who came to inspect. There was no hassle, no delay. Over all a great experience and for a great price as well.

Our main drain was backed up and Vitaly responded rapidly. His crew snaked & scoped the drain and gave a diagnosis & estimate. I checked around and the quote was very competitive. At every step of the way he kept me in the loop, always responding at the time he promised or earlier. The job was completed earlier than promised and the site was left clean.
I would highly recommend Master Drain & Water Works.

We bought a 114 year old home in High Park, Toronto and we tested for lead water. We found out the City's pipe was not replaced nor was the side leading to our newly purchased home. We were advised to replace our lead pipe with 1” new water line on our property to the City connection, as our daughter was 5 years old and at risk for lead levels and we wanted better water pressure. It was also recommended that we should install a backwater valve and we would receive the Ciy’s Basement Flooding Subsidy rebate. The job was contracted to Bloor West Construction Jeff and Steve who then contracted the job to Vitali and his crew from Master Drain and Water Works Inc. They were quick - they came by and assessed, dug the 9 ft hole despite the cold temperatures and installed the valve and replaced the pipe. Vitali was very knowledgeable and professional and called me to advise the Inspector was coming and that the Inspection passed. We appreciated that Basement Flooding Protection form was provided to us completed and we were told to submit it to the City with his receipt and we would receive the reimbursement.

Despite Vitali being contracted through our renovation company who was horrible, Vitali continued to be responsive to any concerns we had and resolve it in a timely manner. We highly recommend Vitali and his team and cutting out the middle man.

Every review about Vitaliy and Master Drain is true. He responded quickly, had someone over right away and kept me informed throughout the process. I had corroded clay basement P pipe that was causing water to come up through the basement main drain. It had to be replaced so I also did the back water valve addition. Walter was knowledgeable and professional. They completed all the paperwork for me for the city rebate. I HIGHLY recommend and if I ever need plumbing Services will use again. Great peace of mind with this company!

I contacted Master Drain & Water Works for basement rough in. The next day Vitaliy gave me an estimate and scheduled the work the same week. The guys did everything quickly and clean. I would recommend hiring these guys for your home improvement projects.

I have been using Master Drain and Water Works to solve my plumbing problems for several years. The workmanship of Vitaly and his staff is excellent. They are very knowledgeable, reliable and professional, and they are available to come on short notice when necessary. Vitaly is always easy to contact by phone. I am very happy to recommend this company.

Vitaliy and his team are great to work with. From initial quote to speed of estimate and service they did a great job installing a battery backup for my sump pump. The plumber who came to do the job, explained everything in detail, made sure to triple check that everything was working fine and left the work area clean and spotless. Highly recommend.

Vitaly and his crew are responsive, efficient and professional!
The best way to evaluate is to wait for the aftersale service and this guys are awesome!!
After the main pipe was replaced, I noticed a small leak comming from one of the joints close to the meter (it happens!). So I call vitaly, and his guys were there within 10 minutes!!! No questions no excuses. They apologized for the leak and fixed it right away.
Fenomenal service and job quality!