Master Drain & Water Works

**EDITED** Just wanted to add a note here that I did ignore the below service and moved on. Didn't intend to follow up etc and had found another contractor to work on our issue. To my surprise, Vitaliy had reached back out to apologize for this and offered to return back my money since the issue was never fixed. I would refer to this as true professionalism above all else! If I had to call someone again for plumbing, I would call Vitaliy again as I would trust someone who made the effort to call and honor the issue and offer a refund when I did not even ask for it.

The rating of 2 is for the fact that Vitaly was able to send someone the same night. However, when we first contacted him, and he asked for a description of the issue, which he immediately says he's sure a snaking job is what the toilet needs. The guy came and immediately did a snaking job, and thereafter assessed that there's nothing wrong with the pipes and that its the toilet, which is not good and needs replacing. Again, purely by just doing a snaking job. We called Vitaly next day as obviously our toilet was not fixed. Personally, I didnt want to just replace the toilet just like that as I felt we weren't even given a firm confirmation of what is the problem other than it must be our toilet cause it's not the pipe. Vitaly offered nothing else other than replacing our toilet and that he doesnt know what else to tell us. We called another co on homestars just to get a second opinion and one that would not charge us before assessing the issue and quoting us for the job required. They were the most professional and told us that you could tell what the issue is , ie its the toilet or pipe by water levels when flushing, and also do another job, albeit would cost $$, by turning the toilet upside down to look into area to see if there is something that was clogged there. At the end of day, we felt at least we were given some assessment of what the issue is, rather be told over the phone, and also got charged for a job that not did not fix the issue, but couldn't tell us exactly what the issue was. We are not sure how this company got such high ratings, other than the assumption that this job was too small for much care to be given about it.