Aire One (Aire One) Heating & Cooling

Atif came to do the service the same day. He did a checkup and cleaning of the furnace and showed me what issues I may face down the road. He explained each issue and we discussed short and long term resolution. Atif also dug out and fixed my corroded copper drain pipe to resolve a water issue that had come up prior. I can hear the difference in the furnance and the water is no longer an issue. Thanks so much Atif!!

I was very pleased with the promptness of the technician that came today. He was very pleasant and answered all the questions we asked him. He helped us set our furnace humidifier to a proper level for it to run efficiently.

We had a new air conditioner and furnace intalled 3 years ago. We did have an issue with our air conditioner in less than 3 years, but Aire One was very helpful and worked with us to get it resolved.

I ordered air conditioning and furnace. The technician installed the furnace Nov 2018, but told me to store the air conditioning unit in my garage until they came back to install it. I noticed the box of the A/C unit was damaged, but still assumed they had given me a brand new unit. So I left it untouched in my garage. When the technician returned to install it Apr 2019, I realized that the unit was damaged (the top is caved in exactly where the box was damaged). So they promised to order replacement parts and return to repair it within 2 months. And so I waited. They didn't come. I called them and learned from their customer service that the parts were never ordered and they had no record of repairing what they had agreed to. They said they would send a technician in a week. I waited and still nobody has come. I'm disappointed and frustrated. Aire One was recommended to me highly, but now it seems they either don't keep their word or make false promises.

Called at noon guy was at my door by 4pm! Im completely in the dark about furnace/water heater issues but their service fellow Kyle explained my issue like a professor but in layman terms so i got it without a rosetta stone to explain the terms in English fixed my issue and left the area cleaner then when he showed up.I feel like i got lucky and defiantly saved a few bucks from what other "experts" had told me it would cost.I fully recommend this company and since Kyle was their point man at my place i would ask for him anytime i need them in the future.

Originally I had some problems with the tech that attended for a furnace fix. I complained and eventually my complaint was resolved to my satisfaction by the owner. so they did fix the furnace and I was satisfied with the customer service at the end of the day.

We needed a new furnace and AC. We got a few quotes and Aire One was the cheapest so we went with it. Let me tell you all the things that went wrong:
1) Energy audit: they told us they would arrange for an energy audit to be done on the day of installation (pre and post on the same day). THEY DID NOT. I had to phone them multiple times and the energy audit was done AFTER the installation, after multiple phone calls, thereby delaying our rebates.
2) Registration of products for warranty: the products had to be registered within 90 days of installation for us to have the warranty. They told us they do product registration... we waited and waited for confirmation, phoned them multiple times to see if they had registered it. Finally it was getting close enough to the 90 days that I went ahead and registered the products myself. They tell their customers they will do it but they don't do half the things they say they are going to do. I feel bad thinking about the other customers who rely on them for product registration and then have their warranties voided because the products weren't registered.
3) I saved the worst for last. We chose this company because they were slightly cheaper than the others. BIG MISTAKE. We were supposed to get a $900 rebate from Carrier for our old furnace that we changed out. Aire One was supposed to do the paperwork for this and THEY DIDN'T. We have been waiting well over 6 months and calling them each time. They told us the energy auditor was supposed to do that - which makes no sense since the energy auditor helped us with provincial rebates and has nothing to do with the Carrier rebate. The energy auditor they work with did not pick up their phone despite multiple messages and their website is non functional. Finally I called Carrier myself and they told me it is to be done by the distributer (Aire One). I called them and told them this, they said they would get back to me and of course nobody did. Now we are in a loss of $900 because of their lack of organization.

DO NOT PICK THIS COMPANY - IT WILL COST YOU MORE IN THE END.

We have a Carrier furnace and found out from Carrier that there was a warranty with Aire One. I called to confirm and was told he would look into it. I got a call back saying, yes, we have the parts and labor warranties, but that I would need to pay $90 for the diagnostic fee, which I agreed to. The technician firstly did not show up at all or call the day he was supposed to. I was given a 2-4pm window and there was zero communication. I called the next day several times and finally reached someone who booked him again to come. After showing up late, he did the diagnostic and THEN told us we actually do NOT have a labour warranty, as the previous owner did not perform any maintenance. He also charged $99 instead of the quoted $90. When I called the head office, they confirmed we only had a parts warranty, which I indicated I should have been told from the start, as I wouldn't have wanted to deal with them after the missed appointment. We then booked another appointment for the installation of the parts. I was told 9-11am. By 12pm, I had seen and heard nothing and called. The technician eventually called me to say he was coming at around 1:30pm. I had an appointment that could not be moved at that time, so I told him to come after 3pm and he agreed. At 2pm he showed up at our house! When I arrived home at 2:30 he came in and told me actually you don't even have a parts warranty, since we're not the original owners. At that point I was beyond frustrated with the misinformation at every step of the process (and never received the question of whether we are the original owners), so I asked them to leave. I do not recommend dealing with Aire One, first and foremost, because you cannot trust anything you are told.

We needed two parts to repair our old furnace. The furnace is fixed and running okay so far however the technician left a huge mess of wires and tape all over the floor with each visit and lost a nail to the furnace. When we called the technician back he knew about the lost part, refused to fix what he damaged and told us to just put a tape over the missing spot. Very disrespectful of other people's property and he looked down us because we were living an old house.

contracted aireone london to install a new ac and furnace not knowing they aren’t a york certified dealer wich means no york 100% money back guarantee. they damaged our home left large steel shards in our babies play room and after 6 visits they can’t get the system to run properly.