Aire One (Aire One) Heating & Cooling

Hi,

This is information about heating company AireOne (Mississauga office).
I had a lot of trouble after new high efficiency furnace was bought there.

I’ve included some pictures which show the quality of their work.

The problems with installation, shown on pictures, have been fixed eventually,
however, it took a lot of efforts and time to force them to do it.

Also AireOne didn’t return some money they were supposed and promised to return.
Matthew Arbab and Mario Vaghei (from Mississauga office) were contacted many
times, and I was told the money will be returned, but this never happened.
One time Mario Vaghei said that the cheque has been already sent to me, but it was not true.

And now he says – come to my office and get it, if you want (catch me if you can…).

This is not a question about money only, but mostly how AireOne “cares” about
their customers.

I think, this info would help some people to make a right choice when they
are going to buy a new furnace and/or A/C.

Regards,
Valeri Lechtchev
Mississauga

Salesperson was quite helpful in the selection of my A/C unit. He was quite informative on the choices of freon vs freon free unit. Air conditioner was installed last year, job was done quick and clean. Installers cleaned up after themselves.

We recently had our air conditioner and furnace replaced.
We were impressed with the installation from start to finish.
The installers did an amazing job. They arrived on time and everything was completed in a day.
Thanks to Aire One for a job well done!

We are really happy with Aireone with every step on the way. The sales person, Elvis, is very knowledgeable and friendly. He showed us not only the company's promotional materials, but also the research he did himself to make us feel confident with our choice. Installers are excellent and worked very hard till 1:00 in the morning!

Most importantly, when I called a few months after complaining about some water leaking (don't panic, it was just the water pipe from the humidifier fall off, probably our fault), they came in a reasonable time frame to check it.

I have heard so many stories that some company doesn't really come back for service after sales. My experience proved Aire One is a company that you can trust.

This is a story that spans 6 years.

6 years ago, we bought a house that needed to be completely gutted which included having a new furnace and all new ductwork installed. We were new to house renovations but asked three contractors to provide quotes and went with the company that seemed reasonable. Air One got the job and everything started out fine and was progressing like we thought it should. Then I happen to notice a bulb from my cordless flashlight disappeared and the thing that made it obvious was that one of the contractors had the same flashlight as me. The guy didn't even put a busted bulb back in, he just left it empty. Yes I know it was just a bulb but the point was there were guys in my house taking my property. I confronted them but they of course denied so I let it slide. As the job progressed, they became more difficult to work with. So much so, that I had to withhold final payment in order to get them to come back and finish the job properly. They reluctantly came back but not without threatening to put a lien on our house.
Now, 6 years later, I'm looking into getting our AC unit replaced because it isn't cooling the house properly and never really has. As it turns out, Air One didn't do a proper job with the plenum making our current configuration completely inefficient for both heating and AC so now if we want to replace our AC, we have to have the plenum completely rebuilt. I have yet to receive a quote on that but it's not going to be cheap. As it turns out, the job they did shouldn't have passed inspection which is another issue all together.

So, to summarize, they "Borrowed" my property, threatened me, and didn't do a proper job which will now cost me more money.

I had Aire one sell me a mid efficiency Lennox gas furnace in 2001.
Here we are in 2009 and the furnace still does not work properly.

They offer a 10 year parts and labour warranty on the basis you use them for yearly maintenance. These same people have not been able to have my furnace run reliably. A Lennox representative came with a technician after 7 years of complaints. They found a connection not properly grounded causing part of my woes. Still no apology or claim of fault on their part.

The furnace needs regular service because of the poor installation. To this date they have not been able to make this furnace reliably.
I did buy one of the better Lennox models. If it were a lemon they still should be able to make it function reliably.

I found that the technicians and the manager at Aire one seem to point the blame on the home owner rather than take the onus and fix their mistakes to resolve the issue.

Be very careful when dealing with this location of Aire One.
Don't get roped into the 10 year warranty based on them providing you service. In the end you pay for it.

Also get everything on paper. Regardless of how small. These guys don't seem on the up and up. It's unfortunate these people are allowed to stay in business.

I called Aire One to service my furnace, as they were listed as the original installers. Although the unit is only 3 yrs old, their service man told us that it was rusted out and will likely start leaking soon (we were charged $250 to diagnose). Unless we paid them an additional $850 to investigate further, they would call the Gas company to shut down gas supply to our house. What made me even more suspicious is that they could not pinpoint an issue, only that we needed to spend more money to find a problem.
So, I came to homestars.com and found the best rated HVAC company and got a second opinion. As it turns out, there was nothing wrong with the unit. A complete diagnostic was performed and everything was in tip top shape.

poor workmanship. they did not use proper line to air conditioner. this led to noisy operation. It was only corrected after some hassle. they used 'contract' installers. I would caution others about any installation with 'contract' vs. in-house staff.

I received quotes from several contractors that were all in the same price range and ended up going with Aire One because they distribute Lennox furnaces and my previous furnace was a Lennox and lasted about 30 years without having problems. I got a really efficient one and am so far quite happy with it. There are no temperature fluctuations in my home and I can't even hear the thing run. It's also a great time to buy because I'm going to get $1,225 in rebates from the Fed and Prov governments, the Ontario Power Authority, and Enbridge combined. I'll save $ on bills and cut my greenhouse gas emissions too. Aire One was really professional and I was confident with their installation. It's only been a couple of months, but so far I have not had any problems with my furnace.

on time, great guys, no mess, price better thanCostco for the same \lennox unit, 10year guarantee included, salesman explained all the technical aspects of the \lennox unit, and provided paperwork for the rebae