Aire One installed a high efficiency Carrier gas furnace in our Toronto home about a year ago. The installation was done competently, but subsequently we started getting fault notices that indicated that the furnace was running hot. Each time a notice occurred, the furnace would shut down, requiring a manual reset. Aire One sent a technician many times to try to find the problem, replacing the gas regulator, limit switch, blower control board, blower, etc. The advice was to switch to a steam humidifier instead of the by-pass humidifier. I then called in a different company who sent someone who made a proper diagnosis, and fixed the problem. I assumed that a company the size of Aire One would send a competent technician to fix the problem, but they didn't, causing us significant inconvenience and additional cost.
- Approximate cost of services:
- $5,000.00