Vinylbilt Windows and Doors

I had an incredible experience with Vinylbilt that all began with the excellent customer service from their staff person Rebecca. Our window cranks were no longer working and she helped us navigate how to get them fixed with exceptional responsiveness and patience. The previous owners has installed the windows so we had no paperwork to confirm that they were even from Vinylbilt. She sent the technician who fixed the window cranks within 3 days. They too were excellent, quick and helpful. I would highly recommend them and will reach out when I need to get new windows installed. Thank you Rebecca - you really went the distance to help me.

The technicians were polite, careful and efficient. The problem was greater than originally assessed but they had the parts available and the repair was completed expeditiously. Very satisfied with the service received.

I had one of my front windows replaced due to a flaw. The order
was put in quickly and the fellow that came to install it was polite and the window was in and out in no time. Very satisfied.

We had some minor water leakage in one of our 10 month old VinylBilt windows. The technician, Jonathan, had a look and was able to diagnose the problem quickly (no drain hole). He was able to make the repair and now the window no longer leaks and looks better than ever.

A few years ago we had all our windows replaced by Vinylbilt. Over time the darker colour faded and some windows warped from sun exposure. Vinylbilt was very responsive to doing warranty work and were organized and communicated well during this process. Although there were impacts felt from the COVID 19 pandemic Vinylbilt delivered and were always pleasant to work with.

New window was installed but realized that the screen flashing was missing. They came as a service call. Person here was excellent and although he had to reorder a piece he returned and completed the repair. Great aftercare service.

We are in the rental business and use this company for all our window needs. They are an exceptional company, show up on time and clean up

No problems at all. The service tech. arrived on schedule and completed the work quickly and expertly while following all Covid 19 pre-cautions. I would not hesitate to contact them again for future jobs.

The original double hung window was installed approx. 1 year ago. With changes in temperature outside vs inside, we noticed that one of panes of the window had accumulated moisture between the insulated glass sheets... which demonstrated that the seal was broken.
We reported it and asked for a replacement... but was surprised that though the window itself was under warranty, there was a labour charge to replace it.
My understandings of warranties says that labour and materials should have been all under warranty.

Warranty replacement of foggy window after 4 years. Good service by curtious qualified staff on
Time