Royal Van Lines, Inc.

They scheduled the move from 9-11 and the drivers arrived at 1pm. When I called to complain, customer service was horrible and they basically told me that I should have expected the delay and I can either cancel the move now or just put up with it. I then found this website and left a horrible review, justifiably so, and got a phone call shortly after. The manager basically agreed and reimbursed me with $100 and asked me nicely to remove my review. I decided to edit it to something more positive because the movers were nice and hard working. However, once the loading was completed, I drove to my new house only to find that they had driven to the wrong address which took them 2 hours and it would take another 2 hours for them to drive back. Once the move was completed, it took a full 12 hours instead of the initial 6 hours max. Not only that but they billed me incorrectly and charged me with the deposit again. I had to call up the manager again in order for me to resolve the matter. I hired the movers to ease my stress with the move but it compounded my stress even more. The whole process was time consuming, stressful and had it not been for the manager Steve who was helpful, I would leave this review at 0.