An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
I am long over due to write them a review! We've never hired movers before we were kind of unaware of what to expect therefore I kept calling my sales rep to get some advise. She was able to answer all of our questions. A day before big day, they called me to tell the time, one more time they went through what to take and not to take items. Until than I was not aware that we could not bring with us alchohol, so we had to get rid of all our alcohol bottles-our friends were so happy hear the news but we were not.I wish they should have told us before-this is only service improvement I would suggest them. So finally moving day came and went very fast before we knew all of the furniture were on the truck..We were told that it would take about 10 days to get there, we didn’t mind as we were driving to Toronto anyways.
A week after we reached Toronto we received a call to let us know that our truck arrived and we asked a right away delivery-10 days were very long without our furniture. We got money order for them , and people started unloading the truck-this time we had a smaller truck than what we had back in Banff. Everything seemed arrived and no visible damages. We are so relief that finally all the moving stress is gone..We are not planning anytime soon but if we needed we’ll be using Royal again..Thank you so much for everyone’s care and attention..
- Approximate cost of services:
- $7,960.00
- Company Response
Hello Jody: Thank you very much for your feedback on your recent move with Royal Van Lines. We wish you all the best at your new place.