Employed the services of ARO Plumbing to fix our furnace and received an invoice that appeared highly padded. It did not separate the labor and the part replacement details, as well it characterized the furnace as a speciality model when it was not. This all appeared rather suspicious and consequently we asked to see the invoice for the part that was replaced, because we believed that the part price that was quoted was in fact much less. Although we have repeatedly asked management to provide the supplier invoice for the part that was replaced or even to provide the contact details of their supplier so that we could follow up with them, they continue to give us the runaround and consistently provide us with excuses. We ended up filing a complaint with the Better Business Bureau because we believe they are a dishonest company.
- Approximate cost of services:
- $2,500.00