AlarmForce

Formerly Bell Smart Home
Home Automation
Toronto ON M9L 1R2
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Write a Review

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58%

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Reviews by rating (past 12 months)

Reviews for AlarmForce

Average customer rating:
7.2 10 (733 reviews)

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Amylee in Stayner
Amylee in Stayner
1 review Coldwater, ON
8/10

We finally got it!

For some inexplicable reason, by cell signal has diminished to almost zero in my home over the last 18 months. I ended up discovering that I was paying for a system that didn't work. It took Alarmforce four trips to my house with three different systems, but we eventually found one that doesn't drill more holes in my walls, costs the same amount and most importantly seems to be working!
The customer service reps followed up right after the install and again within 10 days to confirm that the system was working on both ends. They also took a look into a possible reason my cell signal declined so rapidly.
It wasn't without its glitches, but Alarmforce was tenacious and resourceful and I am completely happy with my new system.

Approximate cost of services:
$0.00
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Company Response

Hello Amylee,

Thank you for taking the time to recognize AlarmForce's commitment to our Customers.
We look forward to continue to provide you with great service and the security solutions your home needs.

Have a nice day

Jesi

Kelly W  in Toronto
Kelly W in Toronto
3 reviews Toronto, ON
9/10

Home Alarm

We called alarm force because we always were hearing them on the radio and their rates sounded decent. They have recently upgraded us to the touch screen panel which is pretty cool. I wish there was another ring tune than just the doorbell chime everytime a door or window opens. If there is please let me know how to change it. We are pleased with the system.

Approximate cost of services:
$39.00
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Company Response

Hello Kelly,

Some of our systems do have the capability to have different ring tone settings. You can reach Technical Support at 1-877-267-2004 to discuss the options. We are happy to hear you are pleased with the system.

Have a great day!

Jesi

Private User
Private User
Private User reviews Hawkesbury, ON
6/10

home protection

Very nice costumer service always help to resolve the problem
when I call for to change my mobile app to normal they help me to solve and try 1 more month

Approximate cost of services:
$37.00
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Company Response

Hello

Thank you for taking the time to write this review.
I hope we are able to address the issue you were experiencing with the mobile app.
If you continue to have any further issues with the app, please send your account information to jesi@alarmforce.com and I will have a representative contact you directly.

Have a nice day
Jesi

Angela
Angela
10 reviews Ajax, ON
10/10

Home alarm system

I've used AlarmForce many years ago and was happy with them then. I was in the market for another alarm so decided to give them a call again. I was very pleased with the person I spoke to on the phone as well as the installer that came out the following week. Their system is great and I'm very please that I decided to go with them again.

Approximate cost of services:
$39.99
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Company Response

Hi Angela

Thank you for being a long time customer, and for taking the time to acknowledge our great team. We are always here for you!

Have a nice day,

Jesi

Private User
Private User
Private User reviews Maple Ridge, BC
0/10

Service

Alarm force is the most dishonest, and greedy company. I have been a customer for past five years always paid on time and when I sold my house I tried to get The new resident to take over the account. By trying to upsell and giving me a run around they have frustrated me for the past year. Save yourself and do not sign up and do not deal with alarm forcE.

Approximate cost of services:
$1,500.00
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Company Response

Hello,

I am sorry to hear of your experience.
Please email your contact information to jesi@alarmforce.com so we can review your account and find a resolution.

Thank you,

Jesi

Peter in Surrey
Peter in Surrey
1 review Surrey, BC
10/10

Alarm Installment

Just moved to Surrey BC and decided to pick this company based on reviews , The installers was very helpful in explaining things to us with patience.
They were courteous, clean and tidy and we felt that he was fully trustworthy.
We now feel our home is protected and would recommend this company for the service we received.

Approximate cost of services:
$4,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hello Peter,

Welcome to AlarmForce! We look forward to providing you with the great service and security solutions your home needs.
Have a great day!

Jesi!

Private User
Private User
Private User reviews Edmonton, AB
10/10

medical monitoring

I am writing on behalf of my neighbour,

On June 26/2017 i had a medical alert system from alarm force installed. The insulator fully explained the system in detail and answered all of my concerns about it. Then installed the system, hardware including a setup of my door.
I was very pleased with this experience and would certainly recommend it to anyone.
A Millar

Approximate cost of services:
$1,000.00
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Company Response

Hello, Miller

Thank you for your review, we are happy to hear your neighbour was happy with the install. Should your neighbour have any questions about the service our Technical Support Department can be reached directly at 1-877-267-2004 seven days a week from 7:00am to midnight EST, and our Central Monitoring Station can be reached seven days a week 24 hours a day at 1-800-267-2001.

Have a great day!

Jesi

Private User
Private User
Private User reviews Montréal, QC
10/10

Updating our old system

In the beginning I complained about disconnecting our old system when the technician came for replacing the battery. However, we realized our system is not working with internet telephone service. However with Jaspreet and other customer service depts helped me a lot to set up the new system with great services. I thank you for all the service done for us.

Approximate cost of services:
$29.99
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Hello,

Thank you for allowing us the chance to make things right! Jaspreet will greatly appreciate this review.

Have a great day!
Jesi

Bob and Marilyn, Mississauga
Bob and Marilyn, Mississauga
19 reviews Mississauga, ON
10/10

service to cameras

I want to thank Dwight for his patience in guiding me through all the technical support required in the managing of the security system. My technical skills and knowledge is limited and I really appreciate someone who is understanding of this. Dwight answered my questions which were many and now i feel a better understanding of how things work.
Thanks Dwight much appreciated.
Marilyn Hawley

Approximate cost of services:
$0.00
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Company Response

Hello Marilyn,

Thank you for taking the time to recognize Dwight's great work. This will make his day!
We look forward to providing you with great service any time you need us.

Have a great weekend,
Jesi

Tricia in San Francisco
Tricia in San Francisco
1 review Hamilton, ON
10/10

Hardship

The best customer service ever! Rep Amadi Rucker came to my rescue and provided me with options that I did not even think were possible. Alarm-force Pres. Ms. Rucker deserves a raise! It is very hard to come in contact with professional customer representatives who are patience...friendly...along with having a great attitude.

Approximate cost of services:
$0.00
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Company Response

Hello Tricia,
Thank you for taking the time to recognize Amadi's great work. She will greatly appreciate this review!
Have a nice day,
Jesi

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