AlarmForce

Formerly Bell Smart Home
Home Automation
Toronto ON M9L 1R2
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Write a Review

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58%

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Reviews by rating (past 12 months)

Reviews for AlarmForce

Average customer rating:
7.2 10 (733 reviews)

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Private User
Private User
Private User reviews Mississauga, ON
8/10

Installation

We have been with Alarm force for 10 years and haven't had issues with them. We just upgraded the system and the installation went well and our technician was the best! He knew everything, and explained things thoroughly and answered all my questions. His manager followed up with me, and was so helpful as well! Had such a great experience with them, I've requested the same technician for my next installation!

Approximate cost of services:
$180.00
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Company Response

Hello,

Thank you for being a longtime customer! Happy to hear you have decided to go ahead and upgrade your service - you'll love it! :)

Have a great day
Jesi

lindsay25 in Toronto
lindsay25 in Toronto
1 review Toronto, ON
10/10

Consistent Client Service

As a AlarmForce customer for over 5 years, I am always impressed with their consistent client service and efficient response. Customer Services representatives are polite and a pleasure to connect with.

Approximate cost of services:
$0.00
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Company Response

Hi,

Thank you for being a longtime customer.
Our Customer Service representatives will be happy to hear of this special mention.

Have a nice day!
Jesi

Marlene in Edmonton
Marlene in Edmonton
1 review Edmonton, AB
9/10

Alarm Force

I am quite satisfied with Alarm Force. I find it refreshing if I have a problem to be able to get through via phone immediately and get my issues resolved. I feel much safer in my home because of them. I highly recommend Alarm Force!

Approximate cost of services:
$30.00
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Company Response

Hello Marlene,

Protecting your home is our number one priority and so we're glad to hear you feel safe!
Thank you for the recommendation.

Have a nice day,
Jesi

Nilton in Toronto
Nilton in Toronto
1 review Laval, QC
8/10

We can always count on Alarm Force

We have always had prompt and dependable service from Alarm Force; both through their technicians and phone support.

It was our first alarm installation and from initial install right through to our new wireless installation, everything has been prompt and treated with utmost professionalism.

I never hesitate to call with questions and concerns and their phone support is always ready with an answer or go out of their way to make sure a response is provided if they do not know first hand.

Excellent and thank you.

Nilton

Approximate cost of services:
$0.00
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Company Response

Hello Nilton,

Thank you for taking the time to write this review.Our Technical support department will appreciate your review.

Have a nice day!
Jesi

Matlock in Barrie
Matlock in Barrie
1 review Barrie, ON
10/10

AlarmForce

My experience with AlarmForce over the past 2.5 years has been terrific. Their alarm response time is instantaneous and the customer service I've received has been A+. I recently moved my service to a new address, and they were very accommodating in the move process. They are definitely a company that values their clients and they truly know the importance of recognizing loyalty. Staying with AlarmForce was a 'no-doubter' for us and they would be my first recommendation to anyone looking for a home security system.
Matt T,
Angus, ON

Approximate cost of services:
$25.00
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Company Response

Hi Matlock,

Thank you so much for taking the time to write this awesome review! The team at AlarmForce truly values your recommendation.

Have a great day!
Jesi

Private User
Private User
Private User reviews Montreal, QC
10/10

Home Protection A+

I feel safe with Alarm Force mainly because there is a real person that is in communication with the system. Even if I need assistance they come on the voice activated equipment and the personnel are so very professional. I give this company 5 Stars!!!!

Approximate cost of services:
$28.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hello,
Thank you for being an A+ customer!

Have a nice day!
Jesi

Johnny m in Welland
Johnny m in Welland
1 review Welland, ON
7/10

O.k. but.....

We hD a lot of issues installing this unit at.our old home. But eventually with some patience we got it in. I love the protection it provides my family when i am at work and i worry a lot less.

We are building a new home and the plan was to upgrade to a system with cameras but something has really rubbed me the wrong way. I was living with a family member while my house was being built which took 9 months.
Alarmforce put our contract on hold as i requested, however after 3 months we were forced to pay monthly payments even though we arent using the alarm. I understand tat some people might abuse this courtesy, but i offered to show them my paperwork as proof that i would be up and running in 8 months.

Approximate cost of services:
$35.00
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Company Response

Hello Johnny,

AlarmForce does have a suspension plan in place for customers who are in a transitional period and will not able to use their Alarm system.

Please forward your account information to jesi@alarmforce.com so we can find the best option for you.

Thank you,
Jesi

Steve in Edmonton
Steve in Edmonton
1 review Edmonton, AB
10/10

Alarm Monitoring

I've been a customer for a few years now. I love the service. Customer service has been great. I'll be buying a new house in a few months and will definitely have AlarmForce put a system in there.

Approximate cost of services:
$26.00
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Company Response

Hello Steve,
We love you too! Thank you for being a long time customer.
Have a nice day!
Jesi

Easy Tax Pro in Columbus
Easy Tax Pro in Columbus
1 review Burnaby, BC
10/10

Great customer service

Alarm force made it easy for me to buy. They gave me a month free up front and no installation charge. I have called in 3 separate times with questions about my service and they have always answered me promptly and politely.

Approximate cost of services:
$35.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Hello,

Welcome to AlarmForce! We are glad to hear your questions were answered promptly and politely.

Thank you for taking the time to write this review.
Have a great day!
Jesi

Kimberly in Fort Lauderdale
Kimberly in Fort Lauderdale
1 review Burnaby, BC
9/10

ALARM SERVICE

I've been a customer of Alarm Force for 2+ years. I'm very happy with the monitoring and customer service. The monthly cost is very reasonable and I really like the two way voice interaction. Very happy and would definitely recommend.

Approximate cost of services:
$30.00
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Company Response

Hello Kimberly,
We're very happy that you're happy! Thank you for taking the time to write this recommendation.
Have a nice day!
Jesi

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