AlarmForce

Technician arrived late:

Technician came to door wearing a hood - hiding his Identity -

No Alarmforce ID or Intro- holding a Drill with long threatening bit -

I Ask please take off shoes - Chomping on his gum - his rude response my feet are dry.

This technician continued his unprofessional, bully tone and manner thru out his 15 minute stay at my house.

Leaving the room where I was - walking thru my house providing no explanation. I go to see what he is doing - I see him waving his hands in front of the exterior video camera.

I suggest we go to Alarmforce website at my computer to confirm functionality. I suggest he remove the Drill - it is big and on my desk close to the computer and also I feel threatened by his predatory behaviour. Now I have the same tone in my voice as the Technician.

Technician does not like my tone - says I AM NOT HERE TO HELP YOU!
I tell him get out of my house - Technician response I DON'T WORK FOR YOU!

I turn on my computer immediately after this Technician leaves to view he has moved the camera - so the surveillance does not show arrivals to my front door - pointed to the driveway of my neighbor.

For a Canadian company making $56 Million annually - surely they can train their 240 employees the Do's and Don'ts of entering a customers home.

VP did call on my concern - at position for 1YR - she will address concerns & all TECHNICIANS have Alarmforce Jackets with ID.