AlarmForce

Formerly Bell Smart Home
Home Automation
Toronto ON M9L 1R2
Write a Review
Write a Review

HomeStars  >  Home Automation in Toronto  >  AlarmForce  >  Got broken into my first vacation in 30 years
Private User
Private User
Private User reviews Calgary, AB
0/10

Got broken into my first vacation in 30 years

I hired alarmforce a week before I left on vacation. This was my first vacation in 30 plus years and it was for my daughters wedding.

I showed the gentlemen access to my home, and both of my garages as well as my yard. I even paid extra to have a guard come first to assess the area before notifying police.

Not even a week in, someone breaks into my house and takes/damages $50,000 worth of cash, jewelry and heirlooms.

They broke in through the back, and unplugged the back camera. The motion sensor for the back of the house went off.

As you see on my recordings of the incident, the guard comes, walks up to the front door as the alarm is going off, wiggles the front handle and leaves, all while the culprits are in my home and had well enough time to be caught.
All he had to do was peak into our backyard to notice the window had been taken right out of the frame!!!!

Wouldn't you think if the back motion sensor goes off, to look in the back??

It was either an inside job, or they're just that stupid. Either way alarmforce royally, completely and utterly didn't do their job.

When asked for help with recovering the videos in the matter and identifying when the back camera was unplugged for the investigation alarmforce was useless.
The funniest part of this (not funny at all) is they think they can hold me to my contract and keep paying them for a service that has me out fifty grand.

Go figure.
Worst company I've ever dealt with in anything. Don't even think about going with them.

Approximate cost of services:
$50,000.00
2 of 2 people found this review helpful.
Was this review helpful?
Company Response

Hello

We're very concerned to hear of your experience and we would like to immediately open an investigation.

Please forward your contact information to jesi@alarmforce.com.

Thank you,
Jesi