AlarmForce

Formerly Bell Smart Home
Home Automation
Toronto ON M9L 1R2
Write a Review
Write a Review

HomeStars  >  Alarm Systems in Toronto  >  AlarmForce  >  Alarm force
Jbroadhead  from Edmonton
Jbroadhead from Edmonton
1 review Edmonton, AB
2/10

Alarm force

Buyer beware. I was a customer of there's for almost 15months. I then sold my property and the purchaser wanted my alarm system. When I contacted alarm force in asking what would happen. They explained it was completely fine as long as the new owners took over the remainder of my contract. Which they did. Then once I settled into my new property I called to get a new system. Spent over an hour with the sales person picking the equipment I'd like to be later transferred over to tech support where I got told... Basically sucks to be you. You're an existing customer so you're not eligible for a new contract sign up. The extra equipment I wanted is 50% off for new customer however not old ones that want a new 3 year contract. What a joke. I later called back to speak with a manager to make sure this was for real and got told yes. Alarm force there's 30 other companies that out there. You've lost me as a repeat customer and I'll be sure to spread the word. I was so disappointed with the way I was treated after being a customer for as long as I was. I would not recommend anyone on going with them

Approximate cost of services:
$400.00
2 of 2 people found this review helpful.
Was this review helpful?
Company Response

Hi Jbroadhead,
You deserve a better experience and if you could please send your full name and phone number to mdept@alarmforce.com we will look into this and resolve the issues. We do appreciate your business and are sorry if we have let you down. Thanks,
Matt