been a customer of Alarm Force for the 3.5 years, didn't really find any issue with the system and sales. just about moving into a new house, so want to cancel the service for the current one, then realized how poor the customer service can be when you trying to cancel their service. called and emailed multiple times to get a waybill sent to me in order to ship back the equipment. never got it, so of course they will continue to charge you even after you have the cancelation confirmation. It will then become your problem not following up with them to get that waybill even after called them and emailed 3,4 times. Their sales department answer phone calls very quickly, the customer service department not so much. They will hang up your call as well. very unlikely now to use them in the new house anymore simply because the money grip act when customer trying to cancel their service.
- Approximate cost of services:
- $1,000.00
- Company Response
Hi Wei,
We're sorry to hear of this experience. I have reported your feedback to the customer care managers and we will investigate and work to improve the customer experience.
Take care. Thanks,
Matt