AlarmForce

I've never had a problem with AlarmForce, until I phoned customer service on July 17, 2014 to cancel my account. I was told that they had a 60 day notice requirement - fine. Then I was told that my service agreement doesn't run out until next April, which is odd considering I've been a customer since September of 2007! The customer service rep. gave me a choice on how to notify them - I chose email and sent them the requested information. I was told boxes would arrive in which I was to return their equipment...said equipment was to be returned by August 15, 2014. That means I get charged for a month of service when I won't even have their equipment anymore. I have not received any confirmation from AlarmForce that they received my email, nor did I receive any information as to how much cancellation would cost me. On July 25, 2014 I sent a follow-up email asking if they received my first email...it is now the late afternoon of July 28, 2014 and I still have heard nothing from AlarmForce and I have not received their boxes. As I stated previously, I never had a single problem with this company for the years I was a client; however, if you say the word "cancellation" be prepared for unprofessional treatment.