AlarmForce

We sold our house in Calgary at the end of November and made the mistake of including the Alarmforce equipment as part of the sale, not realizing after 7 years of service with them, that we did not own the equipment outright. This was NEVER made clear to us and I can find no paperwork that we signed saying we didn't own the equipment. I talked to customer service about this issue in November 2014. They told me the new owners of the house would just need to call them to arrange to have monitoring setup on the equipment in the house. Our understanding was that the new owners would follow through with arranging the monitoring. Turns out they did not, and now Alarmforce expects us to pay over $500 because we have not returned the equipment (which we can't do now). We send notice back in September 2013 that we needed to cancel the monitoring effective November 30th... but they still expect us to pay the monthly fee even though we no longer own the house. I am completely frustrated with this whole affair. The equipment left in the house on sale was 7 years old and had NEVER been upgraded. It's depreciated value should be nothing after 7 years of having our monitoring contract. To expect us to pay an inflated cost for OLD equipment is robbery. We are seniors now living on a fixed income, which is why we moved away from expensive Calgary and moved to a smaller home in the first place. I am at my wit's end trying to deal with this matter. I would never be able to recommend the company to anyone given this situation.