Never needed their service through 6 years at our old home, and then didn't return equipment promptly (ok it was a year later...you know how moves go sometimes). I told Alarmforce I was moving. Yes, I should have returned the equipment immediately. Their side of the story is: return our equipment or we'll continue to charge a monthly fee, no matter how old the equipment is. Supposedly you only pay for the monitoring, but even after you move from the home they are "monitoring" (obviously the equipment is disconnected at that point), even if you specifically tell them when you are moving, you are on the hook for monitoring fees because of your contract. Yes it's legal, but is it fair and responsible? I do not think so. Alarmforce and their customer service could care less though. Yes, I'm an i d i o t , but I'm not happy with their customer service and not happy I have been forced to pay for service I did not actually receive simply because I held their now worthless equipment "hostage". I'm sure my extra fees more than paid for the residual value of one extra year's retention of 6 year old disconnected equipment.
3 stars because for 6 years I never needed them, but very unhappy with the exit process (even though I'm responsible for the situation).
Return your equipment!
And don't believe "Matt" will help you. There was no response whatsoever after I sent the email he suggested I write.
- Approximate cost of services:
- $30.00
- What could this company do to improve their services?
- Act like human beings, not legal sticklers for a few bucks.
- Any advice to offer fellow homeowners facing a similar project?
- Return your equipment!
- Company Response
Hello Mark, I apologize for any issue regarding the return of the equipment. We do provide equipment to our customers at no charge but the equipment always remains the property of AlarmForce. Every customer is told this and it allows us to keep monitoring costs as low as possible -- we want to save our customers money but we're also a business. Please feel free to e-mail customercare@alarmforce.com with the subject: HOMESTARS plus your account details and I will see if I can help you directly. Thanks and have a great day!
Matt