Started from October in 2010, we began the service with Alarm Force but it was clear that the quality doesn't meet the expectation that we had from the advertisement. So we decided to cancel the service several months later. Guess what, the contract was for 36 months (you got it right! that's 3 years from the day the service was installed!!!) Hence, we were stuck with having the equipment and not actually using it for ~30 months. For several times, I tried to call in and ask whether it would be possible for me to pay an early termination fees (or anything equivalent to the remaining payments of the remaining months on the contract) but I was refused to do so.
SO finally, the contract was over. I tried to call in again. Only to find out this time that I was transferred to a cancellation department that never pick up the phone directly. Half a month now and they still didn't call me back since the message that I left. I couldn't cancel the credit card that I had in record because then, they would send me to collection for the months payment of what I decided to cancel due to its useless!!!
Guess what AlarmForce, that's not the end of it until I receive a respond from you.
- Approximate cost of services:
- $32.05
- Company Response
Hi Gloria,
I understand your frustration with this situation, it sounds like there has been some confusion somewhere a long the line. I think the best way we can resolve this would be to email our customer care team at customercare@alarmforce.com to open up a dialogue. They should be able to best manage your situation and help you with the issues you're experiencing. Thanks for reaching out to us and sharing your concerns. - T.H.