My sister in law recently asked alarm force if she could transfer her service to me as she no longer needed the service and I was starting in a new office. The technician came, installed the alarm force monitoring in my office and got a check to enable the company make the monthly deduction. It turns out they are still deducting from my sister in law as well as me. When we called today, my sister in law was told my home service which I have had with alarm force for 7 years has been disconnected even though I have never defaulted nor asked them to transfer my service elsewhere. Customer service here is practically non existent as they have been giving my sister in law the run around and my home that i thought was been monitored apparently has not been for close to 2 months. I will be considering a move elsewhere.
- Approximate cost of services:
- $400.00
- Company Response
Hi Motunrayo,
I am sorry to hear about your situation, it sounds like there has been some confusion somewhere a long the line. I think your best method of escalation here would be to email our customer care team at customercare@alarmforce.com They should be able to best manage your issue.
Thanks for reaching out to us and feel free to reach out for more information.
- T.H.