Is this your business? Receive leads and respond to reviews. Claiming is easy and free. Claim this business

Exclusive Marble & Granite Counter Tops Ltd.

Countertops
Richmond Hill ON L4B1C9
Write a Review
Write a Review

Recommended Professionals

99%(11 reviews)
94%(130 reviews)
75%(2 reviews)
99%(11 reviews)
94%(130 reviews)
75%(2 reviews)
HomeStars
Countertops
Exclusive Marble & Granite Counter Tops Ltd.
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

0%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Review for Exclusive Marble & Granite Counter Tops Ltd.

Average customer rating:
0 10 (1 reviews)

Sort by

Dupont Heating & Air Conditioning
Dupont Heating & Air Conditioning
1 review Toronto, ON

First Review

0/10

Granite Countertops

Exclusive Marble & Granite did my kitchen countertops. They were very sloppy in workmanship and were not very professional. They did not show up when promised always rebooking their appointments with me. Their workmanship needs much to be improved. The countertops they installed had to be touched up after installation from poor handling of the material. When I called to repair multiple chips in my countertop they promised to come out to repair them making an appointment but never showed up. I HAD TO CALL THEM to rebook and made another appointment and they never showed up again. I've been calling and leaving messages for 2 weeks now without a response. The owner ignores my calls ( I think he's screening the calls) and I've even text messaged and emailed him multiple times without a response. They don't seem to care about their customers and work on a GRAB THE MONEY AND RUN business. Do yourself a favour and DON'T EVER USE THIS COMPANY!!! No customer service at all! Owners are Mike and Roseanne. Looks like I'll have to waste my time with these guys in small claims court.

Approximate cost of services:
$10,000.00
What could this company do to improve their services?
Change your staff and call people back. Your customer service is non existent.
Any advice to offer fellow homeowners facing a similar project?
If you're looking for a contractor to do a sloppy job and run away with your money call these guys. They're pretty good at that. Do yourself a favour and find an alternate contractor!
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Is this your business?

Receive leads and respond to reviews.
Claiming is easy and free.

Claim this business
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Countertops pros in Richmond Hill?