Poor Quality Windows, Terrible Service
New windows installed in June 2017 - generally a pretty good installation. The windows are poor quality or badly designed. The screens don't fit properly with no bottom track for them to fit into. As a result, the screen frame doesn't fully contact the window sill (see photo) and insects crawl through the gaps. I am surprised how many insects find those gaps! In all of our houses/windows, I have never seen this configuration. I've been looking at windows in other houses we visit and haven't seen this design. If I add a piece of foam tape to the bottom of the screen, will that stop rain getting out? How will it be in 10 years!
One of the new windows arrived with a small tear in the screen. The installer promised to return with a new screen in 1 to 6 weeks. After 6 more calls and promises to come out "next week", I'm now promised the screen will be replaced today! If they show up, they promised to look at the poorly fitting screens as well, but I'm not sure because I believe it is a poor design and not easily fixed without the manufacturer designing something.
I feel foolish for making the assumption that Home Depot Canada would provide a decent quality product and reasonable customer service. They failed miserably. I should know better and should have shopped around and checked references.
- Approximate cost of services:
- $14,000.00
- Company Response
We thank you for taking the time to write a detailed review and are sincerely regretful to have caused you any frustration, inconvenience and/or trouble during, and after, the installation. Our core belief and motto revolves around customer satisfaction, supreme service, prompt clean up, respectable and professional conduct. Any gaps should always be addressed by the installer and defective products should have the same treatment. We do offer our 1 year install workmanship warranty, and manufacturer issues will always be handled by our warranty claiming system that handles damaged goods. In the event of such mishaps and unfortunate sequence of events, we always dig deeper to investigate what went wrong in order to avoid unsatisfactory installs and overall procedures in the future. Your review helps us grow and become the reliable and trust-worthy home exterior service providers that customers look for. It would mean the world to us if you could give us another chance to prove ourselves and provide outstanding service to have you as a loyal customer. Please do call us at 1-888-337-6877 or email customer_care@peakinstallations.com with any questions or concerns you might have. Thank you, again.