We got our windows installed by Home Depot Installation services and it was hands down the worst customer experience my husband and I had ever experienced. The salesman was good, beyond that it was terrible. We contacted management about how terrible our experience was and they offered us a $100 discount on our $20K job. One example of the service we received, we were given an install date and nobody arrived. In the end a sale manager arrived on site and we were able to receive an upgrade to our trim at no extra cost. The installers left lights on and doors wide open when they left.
Regardless, it was an extremely frustrating experience and one that I wouldn't want anyone else to have.
- Approximate cost of services:
- $20,000.00
- Company Response
Hi there, thank you very much for taking the time to provide us with this important feedback. We’re very sorry that your experience with us has been a frustrating one. Please contact us at 1.888.337.6877 or by email at customer_care@peakinstallations.com. We hope to make this right for you.