Following a freak hailstorm in our community this past summer, it was important that we have our roof investigated for any damage. Local roofers had clearly become busy with scheduling estimates, and so I decided to call outside of our area for a roofing appraisal, ultimately selecting the Wright Brothers based on my evaluation of their web-site as professionally organized and comprehensive. Their site also highlights skylight expertise - an added attraction for me, being that our roof incorporates 2 skylights. Wright Brothers owner, Shawn Comtois, answered my telephone call and immediately impressed me with an overview ofthe company and an uncommon attentiveness to my request. Soon, both Shawn and his associate, John, were at our home detailing our roof’s damage as well as the array of options offered by the company. They were ‘communicators’ - all information was delivered clearly and patiently with effective diagramming in explanation of ventilation and all trim work involved. Photos of the damage were promptly supplied for our insurance needs, and as we had, years before, experienced a poor roofing job, belief that our concerns would be met set us at ease sufficiently to not only contract with Wright Brothers, but also to refer the company for our neighbours’ consideration. Most impressive was the sense of integrity that came through; Shawn and John were not focussed on attaining a contract so much as they were intent on explaining the job and responding to all questions, of which we had many. (We did have 2 other estimates from roofers sent out by our insurance company, yet it was the Wright Brothers we selected based on an overall sense of scrupulousness). Although we anticipated waiting until spring for the work to be done, we were surprised in mid-December to have Shawn and his crew at our door, ready to begin the work due to their completion of other contracts ahead of schedule. Overall, Shawn’s customer service was quite excellent: he made an extra trip to our home at last minute with a full board sample of shingles from which to make our final decision; he came out another day upon our request that he meet with the Velux skylight representative (for basic grounding of our assuredness). Once the roofing was completed, Shawn willingly came out to our home yet again, by our request, to finalize an eaves trough adjustment. Shawn has also informed us that he will be back once the snow dissipates to do final yard clean-up of any missed debris. Our roofing was accomplished professionally and efficiently in realization of on-going inclement weather. Shawn and his crew are to be commended for their reliability and appropriate responsiveness to all issues throughout the project. The entire crew displayed excellent work ethic, dedicating themselves to long and sometimes grueling hours of skillful work because of the snowy and icy weather conditions that set in. On the final day, Shawn joined the crew for the completion. The main downside to our roofing was the fact that it was taking place so close to Christmas; it worked out okay based on our laying lower than normal due to my recent surgery. We trust we have an excellent quality roofing job; a few sunny days have allowed us to actually catch sight of the new shingles, and they look great! Now, we look forward to having Wright Brothers return in the spring for our home’s siding replacement.
- Approximate cost of services:
- $10,200.00