Canadian Property Stars

Lawn Maintenance
Ottawa ON K2M 1A8
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Write a Review


HomeStars
Lawn Maintenance
Canadian Property Stars
Star Score
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78%

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Reviews by rating (past 12 months)

Reviews for Canadian Property Stars

Average customer rating:
7.8 10 (852 reviews)

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Private User
Private User
0 reviews Barrie, ON
10/10

Driveway sealing

Hadn’t planned on having driveway sealed any time soon however saw them do my neighbour’s place and they did a good job. Two more of us got ours done to match. Good job

Approximate cost of services:
$20,000.00
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Company Response

Thank you for your review. We are happy to hear you enjoyed the service!

Private User
Private User
Private User reviews Barrie, ON
10/10

Driveway Sealed

Great work by an enthusiastic crew. Would recommend for sure. They completed the work quickly as well.

Approximate cost of services:
$200.00
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Company Response

Thank you for your review! We are happy to hear of you positive experience!

Private User
Private User
0 reviews Barrie, ON
10/10

Driveway sealing

Dave did a great job..
very professional. Always kept his 6 ft. Distance during thes times..
The quality of the sealing really enhances the house..

Approximate cost of services:
$252.00
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Company Response

Thank you for kind review! We are happy to hear of your satisfaction with the work!

Private User
Private User
0 reviews Barrie, ON
10/10

Driveway Sealing

When Canadian Property Stars came to our door, the representative was thoroughly knowledgeable about the sealing process and answered all of our questions. He was also quite courteous as was his assistant. The few weeds along the driveway were removed by them. the work was done neatly with no overspray and done very quickly. I look forward to using them when we need our driveway sealed again.
(Jeff Carson, 64 Peregrine Road, Barrie)

Approximate cost of services:
$220.00
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Company Response

Thank you Jeff. We appreciate your kind words. Looking forward to servicing you in the future!

Private User
Private User
0 reviews Barrie, ON
10/10

Canadian driveway Sealing

Friendly workers worked efficiently and did a thorough job. Good attention to detail. Explanation of product and service well done!

Approximate cost of services:
$200.00
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Company Response

Thank you for your review. We are happy to hear of your positive experience! Enjoy your summer!

Private User
Private User
0 reviews Innisfil, ON
9/10

Driveway

The service was awesome. We even had to go out for the afternoon and they stayed and finished then came back later. Very friendly. We are very impressed.

Approximate cost of services:
$295.00
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Company Response

Thank you for your review! Art and Ashvin will be happy to hear this! Enjoy your summer!

Private User
Private User
Private User reviews New Westminster, BC
0/10

Broken sprinkler system and Really Bad Customer Service

When the crew arrived to thatch the lawn, we told them we had an underground sprinkler system. They broke a sprinkler head as well as broke a pipe. All lawn seed that they spread didn't get watered because of our broken system and so all the seed blew into our flower beds. The sprinkler company couldn't schedule a repair for over a month. So we have grass in our flower bed and bald spots on our lawn.
I tried calling the 800 number several times, but the wait on hold was too long. I emailed the email on their invoice and it bounced back. I filled in the form on their website and left a voicemail with their sales department and over 3 weeks later someone called me. They then proceeded to say that the problem was because of our sprinkler company. They refused to compensate, refund or even come back to reseed the lawn. After multiple attempts of them telling me that it is the sprinkler companies fault, we ended the conversation. I would never use this company again. They work is mediocre and their customer service is horrible.

Approximate cost of services:
$800.00
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Company Response

Thank you for your review. We are sorry to hear about your sprinkler system. Yes, all pipes and underground wires are to be buried at least 6 inches underground to allow for basic gardening practices including aeration. The tines of the aerator only go 2-3 inches deep so properly buried pipes should not be affected. Your sprinkler company should definitely assist you with this.

Please email services@canadianpropertystars.com with pictures of your lawn and we will discuss what can be done!

Private User
Private User
Private User reviews Ottawa, ON
2/10

Lawn Aeration

I was contacted in early March by phone to book lawn aeration and I prepaid $50. On 4APR I received a phone message that aeration would be done on 5APR or 6APR. The work was not performed by 11APR even though I saw them on a neighbouring street (and specifically asked about my house - not on that person's list) so tried to call them but the message had a phone # that was garbled. The only # I could find on Google was the Toronto head office so I left several messages there and finally got a text saying "be patient". After another week with no responses, I sent a text. Still no answer so tried to figure out the garbled # using Canada 411 reverse lookup and experimenting with different phone #s until I found the correct local #. I called the local Ottawa # and left a message. Waited 2 more days and left another message. Finally work was performed yesterday. The work was marginal, some patches not done, some done several times. Although the aeration was not great, it is marginal. I am most upset that they never called me back to tell me when they would arrive. They did not ever give me an explanation. I will not be using them next year.

Approximate cost of services:
$50.00
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Company Response

Thank you for your review. We apologize that your service was not completed during the timeframe expected. Sometime there are delays beyond our control. We will definitely look into why you didn't not receive a call or email prior to the service as you are to receive one 24-48 hours in advance.

Roger
Roger
1 review Ottawa, ON
1/10

Worst Lawn Aeration Job ever done!

Accepted door to door offer for lawn aeration. Poor workmanship and/or poor equipment left job poorly done. Large sections with no aearation, and other parts with only very small surface penetratiion, Complete waste of time and money.

Approximate cost of services:
$60.00
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Company Response

Hello Roger and thank you for your review. We are sorry to hear that the work was not satisfactory.

Please call 1-866-912-5296 or email services@canadianpropertystars.com and we can work with you to set up a redo of your service as per our 100% Workmanship Guarantee!

Liana in Toronto
Liana in Toronto
1 review Pickering, ON
0/10

Damaged Garage Door

I was approached for having my driveway and agreed to the service. On the day it was to be done, it started raining so the spray splashed up onto my double garage door leaving dark brown splatters approx. 2 feet up from the bottom and it was very noticeable. They told me they would be back to clean it but never showed up. I contacted the head office and was informed that it would be cleaned the following week. Today is the deadline and no one has called or shown up to clean my doors which look HORRIBLE.
Have tried calling the number, left a message, but can never get through.
A new door will have to be installed so I will be going to Small Claims Court for the damages.

Approximate cost of services:
$2,000.00
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Company Response

Thank you for review. Upon review of your file, Head Office staff have been diligent in communication.
Aug. 21 - lm @ 10:33am
Aug. 21 - clean up booked in @ 11:43am
Aug. 28 - lm @ 12:11pm
Aug. 28 - reconfirmed verbally that clean up is booked in for our service crew

In the past week and half, we have dealt with a lot of rain that affected our entire service territory. Your property is definitely on file to have a clean up performed. In fact our service teams have commenced their schedules addressing all clients that were affected by rainfall. You will be serviced by our Scarborough location and will receive a call 24-48 hours prior to being serviced.

If you have any further concerns, please call our head office at 1-866-912-5296 and our staff will be more than happy to assist you again.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Canadian Property Stars

Get your lawn off to the right start each year with the #1 lawn maintenance service that every lawn can benefit from -- core aeration. Unlike some lawn services that serve a single purpose, aeration supports the health of your lawn on multiple levels and is therefore the most cost-effective way to promote the health and vitality of your home's turf grass. Canadian Property Stars offers aeration as well as many other services that will make your home look its best.

CATEGORIES
Lawn Maintenance
SERVICES
Lawn Aeration, Driveway Sealing, Exterior Cleaning and Window Washing, Spring/Fall Lawn Rejuvenations
SPECIALITIES
We offer the Star Plan with Seasonally-Timed Core Aeration, Fertilizer & Seed Blends and more
WEBSITE
http://www.canadianpropertystars.com/index.php
YEAR ESTABLISHED
1996
NUMBER OF EMPLOYEES
90
RETURN POLICY
Workmanship Guarantee
PAYMENT METHOD
Cash, Cheque, Visa, MC, Amex
LICENSES
Provincial Direct Sellers in AB, Sask + 100's of Municipal Operating permits in ON, MB, SK, AB, BC
MEMBERSHIPS
Landscape Ontario
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WARRANTY TERMS
Sealing (same Summer) + Workmanship Guarantee
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