I was contacted in early March by phone to book lawn aeration and I prepaid $50. On 4APR I received a phone message that aeration would be done on 5APR or 6APR. The work was not performed by 11APR even though I saw them on a neighbouring street (and specifically asked about my house - not on that person's list) so tried to call them but the message had a phone # that was garbled. The only # I could find on Google was the Toronto head office so I left several messages there and finally got a text saying "be patient". After another week with no responses, I sent a text. Still no answer so tried to figure out the garbled # using Canada 411 reverse lookup and experimenting with different phone #s until I found the correct local #. I called the local Ottawa # and left a message. Waited 2 more days and left another message. Finally work was performed yesterday. The work was marginal, some patches not done, some done several times. Although the aeration was not great, it is marginal. I am most upset that they never called me back to tell me when they would arrive. They did not ever give me an explanation. I will not be using them next year.
- Approximate cost of services:
- $50.00
- Company Response
Thank you for your review. We apologize that your service was not completed during the timeframe expected. Sometime there are delays beyond our control. We will definitely look into why you didn't not receive a call or email prior to the service as you are to receive one 24-48 hours in advance.