The move itself went decently, it wasn't fast...was quoted 3 hours and it took 6. My biggest issue is that we were never offered the opportunity to see the inside of the truck to be sure everything was out. As a result of this a painting we had ended up in the back of the truck for 3 weeks while I fought with Mila to get it back. At first I was told it was on the back of a truck and they were being used and she couldn't get a hold of anyone, I was given that story for about 2 weeks until I threatened to call the police and report theft. They then contacted me fairly quickly and I had it just today. It was damaged, damage that likely would not have happened had it not been joyriding in a truck for the past 3 weeks and their insurance doesn't cover paintings, conveniently. I then called and asked to speak to her manager, all she did was quote the contract to me and demand any complaints be sent in writing...I have not done this yet but I have no illusions that this will bear no fruit. This company is full of shady people, they use any means possible to not be responsible for their actions...I wish I had never used them, this has been a truly miserable experience. My recommendation is to STAY AWAY FROM CITY WIDE!!! They promise you will pay less but you will most certainly pay far more with this company than with another, more reputable moving company.
- Approximate cost of services:
- $700.00
- What could this company do to improve their services?
- Stop hiding behind excuses and own up to the fact that you delayed for 3 weeks and as a result my item bounced around through plenty of moves and got wrecked.