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Hi James thank you for the review.
Hi Craig, thanks for the review. PEX piping is relatively new in homes. Unfortunatley we are not a plumbing company and do not do any plumbing with PEX piping. Historically a humidifier is installed using a piercing valve that is included with the humidifier kit. Piercing valves are not to be used on PEX piping and are manufactured for use on copper piping. Being that the humidifier was sold to you over the phone our technician was surprised to find the whole home including the connections for the water heater were in PEX (usually there is a copper stub connecting the water heater). The only option the technician had was to run a long copper line or have a plumber come in and install an access point.