Foson Kitchen & Bath Studio

We decided the "WOW" feature of our all-white kitchen renovation would be quartz countertops with gold veining. After looking at the colour selections of several companies, we found one quartz company's "Strato" colour which their website describes as "crisp white background with feathery contrasting amber and gold veining", and their brochure displays a picture with lovely gold veining. The small sample we saw in a countertop store also showed the gold veining. We were so happy to find just what we wanted! Our contractor arranged for the Foson Kitchen & Bath Studio to make our kitchen countertops with the quartz company's Strato product. To our dismay, when we saw the installed countertops there was absolutely NO GOLD VEINING !!! Just a dull brown colour. No WOW, just a whimper. We expressed our disappointment to Foson, who contacted the quartz company. The quartz company's response was that "colours and patterns found on their website and print media may vary from the actual product", that the lack of gold veining was not "a manufacturing defect", and under their Residential Lifetime Limited Warranty we had no recourse. The product they supplied for our renovation was considered within our tolerance for colour variance. We strongly advise anyone to avoid buying any product from this quartz company (who we are not allowed to name in this review) as you won't get the colour you want, and they don't care. Foson did a good job of creating and installing our countertops, but they're not the WOW feature that we were expecting, and our disappointment unfortunately affects our opinion of both Foson and especially the quartz company. Neither company made any effort to compensate us for the failure to deliver the product we had been misled to believe we would receive.