TERRIBLE EXPERIENCE !!! It seems the company is being run by bunch of people only! STAY AWAY.. the technicians are incompetent and their customer service is terrible! To top it all their accounting department ( it seems all are just 1 person) is pathetic! They could not fix the washing machine, the technician kept on changing the problem reasons and charged me #$350 and then when I ordered the part to be replaced, it didn't arrive even in 2 weeks. I cancelled the order and had ti pay the stocking fees( stocking fees for parts not in stock) . The refund hasn't arrived yet - been three weeks and when I call for refund - they don't know when the cheque was sent out and when will i get it. Their is no-one in accounting department, when i tried to escalate the CSC says " I am the manager , SIR" and wont listen and kept on shouting " the cheque was cut, the cheque was cut" . Again , stay away and you will be doing yourself a lot of good!! Don't bother calling them , let them run out of business which i guess anyways they will!!
- Approximate cost of services:
- $400.00
- What could this company do to improve their services?
- Hire some professionals!
- Any advice to offer fellow homeowners facing a similar project?
- Don't call the company! Buy the product brand new! Save the trouble!