I will never call this company again. I called them to repair my dishwasher. I asked for their rates and the service rep. told me it would be $80 for the service call which would be waived if we decided to go ahead with the repair. I then asked what they charged for their repair work. She told me it all depended on what was wrong with the dishwasher and refused to give me a price. When the serviceman came he told me the flat rate for service was $280 plus extra for parts. I called the company back to complain and told them they had not given me this information when I had asked specifically for it. She still refused to acknowledge that there was a flat rate. I do not feel this is honest and I let them know we were very upset about the fact that they weren't upfront about their exorbitant rates. We ended up paying the $80 plus tax service call fee but didn't get them to fix it. We feel lucky we didn't go ahead after reading some of the other reviews on this site. Who knows what they might have charged us for the small part we needed?
- Approximate cost of services:
- $80.00
- Company Response
Hi Karen
We are sorry that you feel this way, but it seems like there might have been a miscommunication. We do indeed charge $80.00 for a service call and once the tech diagnoses the problem he would give a repair quote. We quote per job/repair before any work is done and if you(customer) agree he proceeds and the $80.00 service call is waived. The quote is based on the diagnoses, and that is why the customer service rep could not give you an exact figure for the repair. Once again we do apologize for the miscommunication and any inconvenience this may have caused.