This company is not an honest company! One of the element was not working and we were quoted $80 for a visit and the money is to be credited towards the repair cost. Instead the guy came and opened up the control panel and told us it will be $280 plus tax for checking the connections! The checking took him less than an hour. To add insult to injury, the guy could only make it work temporarily and he had to replace a part that control the temperature. He said the company will get back to us to quote us the cost of the part. That was March 3, 2013. When we didn't hear anything back from the company after more than a week, we called and were then told that the part will cost $400!! That's $700 to repair one element. We could buy a brand new stove for that amount!! Please spread the word and stay away from this company. By the way this guy left his tester inside the control panel and had to come back and opened up the control panel again to retrieve it. I am not even sure if he is a qualified repairman!
- Approximate cost of services:
- $300.00
- Company Response
Hi Kiui
We apologize for any inconveniences. Our technicians always do everything they can do to repair the problem with the appliance before replacing any parts, as they do tend to be pricy. Unfortunately in some cases a part does need replacing, and this is what happened during your repair. Our quotes are always given prior to any work being done and are agreed to with the customer. Once again we apologize for any inconvenience and sorry that your experience ended this way