I have a dishwasher throwing now and then an error code. After 2 years of "fixing" the error with a slap on the interior, we decided to have the part fixed. I know intermittent errors are hard to diagnose, but lately is throwing this error every time, and every time I had to mildly kick the thing to start.
Quote over the phone - $80 to identify the issue.
The technician came, start the test, got the error, pull the dishwasher out - and with this movement the thing started to work again, and promptly emptied the water. The guy opened the panels, managed to loose a screw inside (well, he tried to find it by dismounting again the parts, but did not find it. Still asking myself what I should do, because it can further damage the evacuation pump), started the cycle again (of course now was working, as it is after every kick!) and told me that I don't have to replace anything ("I don't like to replace working parts ... you see, now is working"). He didn't even tried to clean the part witch I told him the whole internet is indicating as the culprit. He asked for $280 + tax for "servicing" the item. He didn't provide a price for the replacement item - after 10 minutes he told me that if I want I can order it and will be installed by them on the same charge). Warranty - 30 days from - once he said from the first call, another time from the replacement date.
He asked for the $280 right away, and will communicate us later the price of the part.
Being not too happy that he try to sell me a shake of the unit as a repair job, I decided to pay only the initial $80. Big scene, some yelling, threatens to leave (be my guest)...
In the end he got the 80, but told me that "next time I'll have to pay again, to have it fixed again, because, you know will fail".... What?
I would get tricked if that was the first time , but i "repaired" the dishwasher in this way for the last 2 years !!!
Bad, bad experience. Still asking myself if the "fun" I had was worth $80.
Not recommending the company.
- Approximate cost of services:
- $80.00