Not happy with the service. After paying $280 for the repair, S4A has YET to resolve the issue and want us to pay for another service call ! Followed their customer service reps instructions, email the management, no reply! The dryer is doing the same thing as prior to the repair. Does their management care?
- Approximate cost of services:
- $280.00
- Company Response
Dear Geoff,
We were sorry to hear about your experience with our company.
We have a dedicated team of hard working, very well experienced technicians as well as customers service skills.
We would like to take this opportunity to explain our side of the story.
First off we would like to start by saying We NEVER charge a customer for service call if you go ahead wth the repair hense service call fee is waived, we also NEVER charge a customer a service call fee if we need to return to the customer unless we are dealing with a different appliance or a completley different issue then from before.
In some cases we deal with appliances that are a bit on the older side meaning they probably will need more work.
We take resposibilities for all of our actions and if we do something wrong we always do what we can to make it right again, however when an appliance fails to function and we did not do anything to cause the problem we charge the standard fee of a service call.
There was most likely a miscommunication with you and our customer service rep.
We hope you will reconsider your opinion of our company and we hope to hear from you if you ever have trouble with an appliance in the future.Regards
Service 4 Appliances.