On April 14, Gleem Home Cleaning came to clean my home before my move the following day. As described on their website, they are to complete the following so that a home is move-in ready. I paid $770 for a service that I know was not completed.
List of areas that Gleem Home state they clean -
Clean and sanitize your ENTIRE home to accomplish our germ FREE standard
Deep clean outside and inside your fridge, stove, microwave, cabinets and closets
Deep clean and sanitize all washrooms from top to bottom
Clean your bedrooms, family room, laundry room, basement
and entry-way
Clean all baseboards, trim, windows, vacuum all carpets and mop all floors
When they arrived, we did a walk-through of the house and the team described what they would clean, which included all of the aforementioned places listed. I re-confirmed if they cleaned the inside of the kitchen drawers and they said, "yes." I also specifically showed them the inside of one of the spare bedroom closets to show them that these areas needed to be cleaned as well. It was understood that the team would not clean under the fridge (didn't want to disrupt some copper wiring) or in the stove as it had a "self-cleaning," option, but would clean the warming drawer under the oven. My husband and I then left the team at our house to finish packing at our condo. After 7 hours, Gleem Home Cleaning said they were finished cleaning. We did a walkthrough with the owner, Mike and he verbally confirmed that he cleaned the pantry, warming drawer and under the kitchen sink when I specifically asked about these areas. Superficially, the house appeared to be clean. I was unaware that I had to go through every area of the entire house to make sure it was cleaned as it was my expectation that it should have been done. We moved on a Saturday and I made sure that people did not walk through the house with their shoes on. We also laid plastic on the floors to prevent them from getting dirty. On Sunday, I was preparing to unpack and decided to check the kitchen drawers and pantry. I was appalled that these areas appeared to not have been cleaned at all. I took pictures of the paper towels after wiping down the warming drawer and pantry. I emailed Mike with pictures and what ensued was a back and forth email chain with him stating the responsibility was on me to ensure that I spotted any missing areas during the walkthrough. I did email Mike several other pictures of the house when I found areas that were not clean at all. Through email communication, Mike stated that he felt it they did a good job on the house. The pictures tell a different story and it definitely was not worth the $770 I paid.
Please save yourselves the money and extra work and hire an honest company that will do what they say they are going to do.
- Approximate cost of services:
- $770.00