7 reviews Nanaimo, BC Joined 2014/11/11

10/10

Home Inspection review in Nanaimo

05/04/2016

Was referred to these guys by my realtor. I was very impressed with the overall experience! We had a very quick close date and needed to get this inspection done as soon as possible. Within no time at all they had the inspection booked and completed. They were very knowledgable about the area and what to look for. With the inclusion of thermal technology, the inspection was completed and a final walkthrough done with us. We were then sent a detailed report on the things that need attention, things that need to be changed asap, and the things that are in great shape. The process was clean and efficient. I will be contacting them again, and would reccomend them to anyone.

Job Price

Approximate cost of services:: $450.00

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Marissa from Nanaimo

1 review Nanaimo, BC Joined 2015/07/13

First Review

2/10

Home inspection

Home Inspection review in Nanaimo

07/13/2015

Very disappointed with their inspection. They missed a major crack in the master shower which the owners discovered after the inspection. Had company come back to review. Claimed it could happen at anytime. Called tile company to inquire said very unlikely. Company missed a major repair job. And would take zero ownership of the issue. Would never recommend this company.

Job Price

Approximate cost of services:: $500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?

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Company Response

Hi Marissa,

I am so sorry to hear that you are dissatisfied with your inspection. I would love to connect with you to learn more about the details of your inspection and what you feel was missed.

As I am sure you can imagine, in the limited time that we are given to complete a home inspection, our efforts must be focused on inspecting the major structural components of a home first. Sometimes this means that smaller cosmetic items (cracks in grout, scratches in paint, etc.) are not included in the inspection report.

We take our customer's satisfaction very seriously and would always respond to a concern that is brought to our attention. I can assure you that if a major repair job were required because of a defect that was missed in one of our inspections, we would be very proactive in addressing the issue and would NEVER have taken "zero ownership of the issue".

Unfortunately I do not have a record of any home inspection that was done by our company for someone with your name. I would be very happy to look into this further for you though and would welcome the opportunity to help resolve your concern. Please feel free to contact our office at anytime (250) 713-4811 or you can email me directly at discoveryinspections@shaw.ca.

Discovery Home Inspections

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