- Approximate cost of services:
- $50,000.00
- Company Response
Wow, thanks for your very kind review! Its important to us that we make your home feel like YOURS. Thanks for being so open minded and we're always happy to help in anyway we can!
Wow, thanks for your very kind review! Its important to us that we make your home feel like YOURS. Thanks for being so open minded and we're always happy to help in anyway we can!
Bathroom Renovation Sealy Design Inc.
Hi Jennifer, thank you for writing this wonderful review. We look forward to working with you on your next project!
Thank you Tracey - that means so much me and the entire team! Really appreciate your kind words. Thank you for taking the time to write us a review :)
Tasha, thank you for the fabulous review! We always love working with you and your family. Can't wait to see how beautiful your current project is going to turn out. Thanks for being such a loyal client - its people like you that make this so rewarding!
Sealy Design saved the day, correction project
Hi Erike! Thank you for the kind review - you were a pleasure to work with!
There are many half-truths in the above review and we will address each:
Design & Budget:
- Overall design included not just the kitchen and powder room, but as we proceeded the client added other areas of the home (family room; living room, front hall, dining room)
- The overall design was a fairly major change - removing walls and a complete update with twice as much cabinetry as her previous design.
Communication & Process:
- Based on a client’s needs/wants we create “Next Steps” quotes that our clients must pre-approve before we begin each phase. We send these in advance; receive written approval and then proceed. We deliver exactly what we proposed and bill exactly what we quoted. If at any time Sharon Bishop didn’t agree with anything we were proposing she could have changed the scope/our tasks or not approved at all.
- We keep detailed time-sheets and Sharon was one of our clients who we spent extra time communicating with. There were many additional site visits/calls that weren’t billed to the client, but seemed necessary for her.
- The one site meeting Sharon mentioned when she was out of town was necessary to answer trades questions and to keep things moving. At the time she was happy to not hold up the project and approved my going by in her absence.
- Trades and on site work- this is directed by a very detailed set of schedules and drawings and there is very little for clients to do. Some clients are by nature on site/in the home so they do interact but it isn’t necessary.
Billing:
- All clients provide a retainer to begin. The $5,000 we collected at the beginning of the project was with Sharon's permission & allocated to purchasing product and paying for delivery fees of said product. The client received paid invoices for these showing the deducted amount from the retainer. At the end of the project this money was depleted with her knowledge. We also provided the client with an excel document outlining all invoices and payments.
NOTE- Calling our team dishonest is untrue and slanderous and we have reached out to a lawyer to get official input on this. We were shocked to read this as when we last communicated on Jan 8 2019 Sharon said “Kitchen looks great, bright airy and clean. I love it!” At this time our team offered to help out with some minor inconveniences in other areas of the home (at no charge), such as a remote control for an older model fan and other tweaks for things outside of our scope.
total house reno and 2nd property rental
Thank you for your kind review! The Designer in me needs to mention that it was an 18 foot extension, not 18 inches ;)
Kitchen, main bath and master ensuite
Many thanks Melanie! It was our pleasure and we are so thrilled you and your family are enjoying the end result.
Thank you Sarah! We enjoyed working with you. And as per your last email.... yes we'd be happy to help you with your cottage!
Redesign and Refurnish the Livingroom
Lynn, I would like to add some clarity to the items you've mentioned here.
We began our work with you in May and all design work was done and presented to you by October. Then of course ordering custom furniture requires time after that. We set up showroom visits for you to go out and see/sit in/touch all pieces we suggested which you did and we had a call directly afterward to get your feedback. You told us you loved everything! These pieces were made for you so until they are there is no way for us to do more then we did.
After the furniture was delivered one of our senior designers and then later I came by to take a look. I even bought new lamps for you... all at no charge. We all thought the room looked great. Including your neighbour who popped in and your husband.
After we completed our work with you you called about a chair you'd broken and we immediately replaced it no questions asked. Then a while later you called to say that in one spot the drapery track had separated from the wall. We had someone there the next day to repair it.
I think it is clear we definitely care and as for a lack of responsibility the exact opposite is true and clear in our dealings with you even after the job was complete.