Lumber Liquidators

Bought a bamboo kitchen floor from Lumber Liquidators in Stoney Creek. Love the bamboo but hate the service from L.L. There is no service! The floor was installed 2 years ago and was installed badly (they had recommended the installer and I booked it through the Stoney Creek store). The floor joints are now all parting. I have phoned the company many, many, many times and am still trying to get this problem sorted. I have sent in a report to the USA head office (2 years ago!) and nothing - been in contact with at least 7 different staff members from Mississauga and Stoney Creek. They all appear to have left the company - I wonder why??? Had an independent installer out to look at the floor (he works in conjunction with L.L. when they request it). he has been here twice and twice told me the floor has been badly installed and needs ripping up and replacing. He was here 3 weeks ago and said it should be replaced and he could do the work in August but the boards need to aclimatise for a couple of weeks before he can lay them. I contacted L.L. last Monday and the manager assured me he would personally call me back that day and sort this out. To-day, a week later, I phoned for him again as he did not call me back and to-day he is off. So now I wait until tomorrow and continue this fight. They are happy to sell you to product but they don't want to know if there are any problems. I would never, never, never purchase anything from L.L. again. I have learnt my lesson the hard way. They are a very unreliable company and have problems telling the truth. Buyer beware!!!