Aquatech Basement Waterproofing

Aqua Tech completed the interior waterproofing of our bungalow basement 2 days ago (24 feet by 50 feet). We've had numerous contractors in to do work on our Scarborough bungalow over the past two years, and Aqua Tech was by far the best experience we've had.

We worked with Domenic on the initial assessment, and the crew chief Andrew took over from there. Over five days the team did their work with no disruption to my wife and I working from home most of those days.

More than anything else, we were impressed with three things:
1. They did what they promised without issue
2. The service ethic of the entire team, top to bottom, was consistent. It was very clear they put the customer experience first
3. They consistently, proactively identified items that were OUTSIDE their scope, and fixed them at no cost. For example, they noticed our dryer was vented wrong and they fixed it. We found unexpected holes in the basement wall - they patched them professionally. They were concerned we might have some sewer damage, so they put in a camera and asked us to view with them just to make sure. And they removed some old plumbing that was in the way. All of that was done without any fuss.

Finally, they got the little details right. They were courteous, cleaned up at the end of every day, and answered any questions without hesitation.

Many of us assume these somewhat larger companies are just pumping the volume. We got quotes from six well known companies, Aqua Tech had a competitive quote, demonstrated the best understanding of what we wanted to do, and demonstrated right to the end of the job that they wanted to get it right.